Hi 
Can anyone help me, I recently cancelled two re-occurring client calls via outlook, which were successfully cancelled and removed from calendars within my organisation, however these two meetings are still showing in my clients calendar as being active and causing confusion. these were cancelled over a week ago so I have no way of even seeing them to cancel them again - The client has sent me the zoom links so I have them, but no way to cancel them. Can anyone advise if this is even possible or if I will just have to ask the client to delete the links directly within there own calendars.
Thanks for any help or advise.

Hi,

We have been having an issue for some time now where our scheduled meetings are being cancelled automatically shortly after the invite being sent and accepted.

When the invite & link is re-sent it seems to be ok but this is confusing clients so is not ideal !

The meetings are mostly 1-1, single date meetings.

We use Windows 10.

Has anyone experienced anything similar ? and if so, were you able to find out what the issue was ?

Many thanks 🙂

I can’t join a meeting or start one. When I press the button to join, the screen turns white for a few seconds, and I don’t get the option to enter the code. The same thing happens when I try to start my own meeting or open the settings. I have the latest version of the app, and my system is Windows 11. I’ve already uninstalled and reinstalled the app, cleared the cache, and switched browsers, but it still doesn’t work.

Hi everyone,

Please help to explain this. I'm working from home by accessing the Company's hosted desktop through the Citrix Workspace app (v 23.3.0.55). Yesterday I have upgraded the Zoom Citrix HDX Media Plugin on my PC to version 5.14.0.23370 and I am have Zoom Version: 15.14.0 (23370) VDI installed on the Company virtual desktop. Since the upgrade whenever somebody starts sharing their screen during a meeting my PC goes instant power off. It is like pulling out the power plug. I can initiate a screenshare without any issues, but if others do it, PC goes off. I have uninstalled and reinstalled all the above listed apps and plugins and upgraded the graphics card driver as well, but the issue still persists. Thanks for any insight upfront.