With the November Update Zoom stated you could now access Meeting Summaries for an event in Salesforce, which was not possible in the past.

I installed the Zoom for Lighting App and had a power user authorize their Zoom account from the Zoom Meetings User page.

Once completed, we scheduled a meeting and used the "Make this a Zoom Meeting" checkbox. We hopped on a call using an external email contact, recorded it for about 5 minutes, and ended the call.

After an hour, we checked the event page and looked at the Zoom Meeting Details panel, as the patch notes advised. Looking there, only the Meeting Details and Meeting Recordings were present—no Summary.

We checked the user's Zoom account and they had transcripts for 3 other calls earlier that day, but not the one scheduled directly from Salesforce.

We tried scheduling the meeting from Gmail, as we use Activity Capture to auto-sync events from Google to Salesforce. That generated a summary, the issue is it still wasn't in the Zoom Details panel, and neither was all the other Zoom Meeting info and recordings.

I have not been able to find anything online on how to troubleshoot this as its a relatively new feature. I would really like to talk to their support team directly, but sadly we don't pay them enough to do that and Zoom's terrible AI chat bot could not help past telling me to post here.

I need to add a couple one off meetings in addition to a reoccurring meeting that is directly linked to a website that allows you to sign yourself up. I need the meeting ID to remain the same so it will cross over and be available as a choice on the website.  Anyone have any experience with this or suggestions to help? 

Thank you 

Dear Zoom Support,

I am currently using Zoom Version 6.2.11 on my Mac device and experiencing an issue where, after joining a meeting, everything works well until I mute myself. However, when I unmute, the connection becomes unstable and I lose connectivity.

I have checked the network and tested on different networks, but the issue persists. Teams works fine with the same network.

Is this a known issue, or could you assist me in resolving it?

Thank you for your help.

I've been having an issue with my Zoom meetings ever since moving to a new laptop.

When I am in a meeting and someone else is playing a video or audio clip via shared screen, I can only hear the faintest (and loudest) parts of the video.  For example, if it's a song clip, I can hear parts of the vocals fade in and out but none of the accompanying music.  Nobody else in the meeting seems to have this issue.

I have uninstalled and re-installed the Zoom program, and have tried fiddling with every single one of the sound issues, with no luck.  Has anyone encountered this?

Thanks

Ever since updating to the new version of Zoom (Workplace), my audio volume is half as loud as before. My audio works fine in all my other apps and programs. This is the desktop version running in Windows 10. I have checked all the obvious things like drivers and Windows troubleshooting.

I purchased a Samsung smart monitor (M7).  The Samsung rep told me I could do Zoom meetings with the monitor and accessory camera by logging onto the internet function of the smart monitor.   (I have the chat conversation with the rep saved. )  I spent hours with Samsung tech support, it doesn't seem that I can access the camera in Zoom.  The camera only seems to work with Google Meet, so the camera is not broken.  Does anyone else have this problem?  Is Samsung blocking Zoom in favor of Google Meet?  On Zoom, I get an error that the camera is being used by another app.  I gave Samsung tech support remote access to my monitor, and they couldn't fix it.   I can't delete the Google Meet app as Samsung has blocked that action.  Any ideas on how to fix this?  Thanks!

I was recently prompted to update my Zoom version and now, on my desktop computer in my personal Pro account, I suddenly no longer have a blur option and my custom backgrounds have disappeared. Also, when I click my profile picture, no "settings" options is displayed and I have no way to access any background options. However, I still have those options with a separate business account, where I am not the admin. So the computer/processor is not the problem.  I think the system thinks I am not the admin even though it has me as the "owner." How do I get those options back?