There are a number of entires in your problem database but no help.  Instead of your own image, you see an eyeball with a slash thru it.  Camera is on, audio is fine. I can see and hear the other meeting attendees.  Is this a setting somewhere?  Please help.

Suddenly, one participant's display doesn't show her, just a black screen with what looks to me like an eyeball with a slash through it. She can see everyone else and we can all hear her. I checked her menu and video is started. This just started two weeks ago. Any thoughts? Thanks.

Hi, Have had zoom for meetings every Tuesday for a couple of years. I cancelled to use a free service then changed my mind. Re signed up on zoom, now a different link, code and password. Not a free or business account. One of our participants in Washington State I believe only uses her phone to connect. She is unable now with this new sign up. I do not know where in all of the information on the site how to fix this issue. I sent her a list of phone numbers but nothing works for her. How can we fix this issue before tomorrow night? I submitted a ticket but do not know how quickly they respond. thanks a million for any help.

With a recurring monthly committee meeting, is there a way to provide access for a guest/non-committee member to attend a single instance of the monthly meeting - without giving the guest the actual recurring meeting link (or having access to the link once inside the meeting)?  As in the guest would be invited to sit in for one monthly meeting instance, before being admitted to the group. 

Hope this is clear. thanks!

Hi, I hope you can help. I've been using Zoom for teaching online classes since lockdown without any issues. Recently I've been having issues with participants losing audio after I spotlight myself - they can hear me but I can no longer hear them. Their audio was fine before I'd spotlighted myself. How can I resolve this? Or what advice can I give my students to help them resolve it at their end.

I'm on Mac OS15.6.1 with the latest version of Zoom (v6.5.12)

Thanks for your help & advice.

Can't find an answer anywhere here, so asking the community.

I have been using Zoom for several years, and over the past month or so the audio stopped working when sharing a video using 'Share Screen'. 

I teach English 1-to-1 on Zoom, and often use YouTube videos as part of the lesson. 

Before anyone asks, I have updated and reinstalled Zoom, and the problem is happening on both Windows and Mac.

I have "share sound" selected, and have tried using "optimise for video sharing" as well as not optimising (never used to need to do this)

I am using a Platronics mic and have this as the system audio, (as always) for mic and headphones.

I thought it might be a copyright thing, and tried it with Spotify, and it doesn't work with that either, nor does it with iTunes music.

It's really impacting my lessons, and it's annoying because I'm paying for Zoom yet I'm not getting what I need. 

It's worked for years and suddenly it stopped working... I didn't change anything, and I really have tried all the solutions I can find online. 

Any suggestions welcome!

I need to join a meeting in Microsoft Teams tomorrow, and I want to use a virtual background that I have in Zoom.  But I cannot find where those background images are stored on my computer.  I need the image file so I can add it to my Teams backgrounds.  I've searched my computer several times, but found nothing.