If surround sound is enabled in Windows audio settings, for example, 5.1 surround sound, which includes a center speaker and two surround speakers in addition to the main left/right speakers, all the meeting audio output will come from every speaker in the system simultaneously. I suppose this is fine for those who enjoy being yelled at from all directions at the same time by a single person speaking, but I would imagine, not so for most. The only workaround known to exist is to revert back to stereo audio in windows audio settings, but this is terribly inconvenient for those of us who use surround audio for other purposes, especially if it's a tool we use for our jobs because we need to remember to re-enable surround audio after every meeting. Note, "use original audio" does not fix this issue.

Expected behavior:

4 speakers present: Meeting audio should only appear in main left/right speakers.

5 or more speakers with center speaker present: Meeting audio should only appear in the center speaker.

Exceptions should only be for audio presented via shared screen optimized for video, if the presenter's audio system itself is actually using surround audio, and apply stereo fold-down for clients that only have stereo speakers.

Does anyone know why the size of the recording files  of a meeting would suddently be two or three times as many megabytes as previously? I have a one hour meeting that I record weekly, it is usually around 230 to 270 MB when I download it afterwards. Two weeks ago I noticed it was 492 MB, and just this past week it was 745 MB. Still just a 1 hr meeting. Does anybody know why the size of the file would be so much bigger?

We are experiencing recurring technical issues with the Zoom platform that are significantly impacting our educational sessions. Below, I've detailed the incidents along with specific times and the nature of the problems encountered. Any guidance or resolution you can provide would be greatly appreciated as these issues affect over 200 participants.

Details of the Issues:

1. Date and Time of Incident: 13/06/2024, 09:08 Latvian Time (GMT+3)

   • Problem Description: Interruptions during a Zoom meeting where participants and the host were disconnected multiple times within a 5-minute window. Additionally, there were issues starting the meeting, with the platform either not allowing it to start or throwing out participants repeatedly.
   • Impact: Disruption in educational lesson flow, affecting all participants.

2. Previous Incident Date and Time: 11/06/2024, 19:00 Latvian Time (GMT+3)

   • Problem Description: Online recording failures on several accounts. The meeting stopped and restarted approximately 2-3 times within a 5-minute interval, leading to fragmented recordings.
   • Impact: The need to merge recordings post-meeting, which is not ideal for our documentation and review processes.

Questions for Zoom:

1. What is the root cause of these disconnections and recording failures?
2. Are there ongoing issues with the servers that particularly impact our region or account type?
3. What immediate steps can be taken to prevent future occurrences?
4. Can you provide a timeframe for when these issues might be resolved?

Unlike any other video call software that I use, Zoom does not seem able to balance light levels leading to huge overexposure in daylight conditions. While there is a setting that allows for adjustment to low light there is no equivalent setting for well lit rooms. This makes it very uncomfortable for the people I am calling as my face appears to be glowing very brightly.

Is there a setting that I'm missing that will solve this issue?

Hello All,

I'm trying to automate the Zoom VDI Plugin installation through Intune and I was wondering if there is a way to check if there is an ongoing meeting prior to the install.

I noticed that on the desktop app, while a meeting is ongoing the process CptService.exe is running and when the meeting is closed, the process also disappears.

This is not the case with the VDI Plugin - CptService.exe is running all the time.

Is there another way to check if there is an ongoing meeting prior to the installation?

Thanks.

I attended a meeting last night hosted by OncLive called Ask the Expert | Frontline Management Strategies to Improve Outcomes for Patients with Acute Myeloid Leukemia. 

Dr. Erba from Duke gave a great talk.  He finished and said “I’d like to take questions” .  The Onc Live moderator came on and said “Thank you Dr. Erba” and the meeting cut out and said “ The meeting was ended by the host”.  The evaluations were not made available to complete the module.  The meeting was cut out at approx. 7:25 PM by the host.  It was a session that I was being paid to attend, but I cannot claim an honorarium unless the evaluation is completed - but the host cut off the meeting before the evaluations came through the Zoom link.  

Es ist mir nicht möglich mein Jahresabo zu verlängern. Der entsprechende Button auf der Website kann nicht gedrückt werden. Der Zoom support antwortet auf meine Anfrage nur mit "Danke" und verspricht baldige Hilfe. Diese kommt aber auch nach fünf Tagen nicht.

Hallo, 

ich habe beim Meeting das Problem das ich zwar die Stimme der andere Person höre, aber wenn ein 

Musikinstrument gespielt wird sofort der Ton weg ist!

Kennt jemand dieses Problem?

Ich habe in den Einstellungen für Audio alles probiert, aber hat es nicht geklappt.

Ich habe Zoom aktualisiert und benutze ein Mac Book Pro

Danke im voraus und grüße

Luis