I raised a ticket to retrieve my participation history records in meetings(where I am not the host) from my account that was backdated more than 30 days. After taking 3 days to get all the info from me, the Customer support executive says he cannot retrieve the record from the Host id due to Security reasons. I completely understand that. When I asked him to check with my details because he searched for my records giving my mail ID in the Host Mail field(which I found from the screenshot he shared), he says he has already tried that and shared the screenshots for proof. How can he search with my ID in the Host Email field when I was an attendee only? I really do not understand the response and I have already wasted 3 days on this. Could someone help me on how to escalate this? I am not able to find the escalate option on the request page.

Hi, during work meetings, without me having changed anything in the settings, suddenly the thumbs up icon pops up (apparently in response to some hand gesture that I make). At other times, baloons starts streaming from the "ceiling" of my window. These are completely inappropriate for the types of meeting that I am conducting and I'm not successful in finding way of disabling them (I don't even know what triggers these "features.")

This week Zoom introduced a new audio regression:

If the host or co-host mutes their microphone, shared computer audio stops being heard by participants.

This was NEVER the behavior for years, and it breaks all music-based workflows (karaoke hosts, music teachers, fitness instructors, church services, etc.).

Please escalate this as a priority bug. Many users rely on being able to mute their mic while playing music or videos.

Several recordings have split at awkward times.  None are split at a break during the meeting when it's paused.  It's literally in the middle of someone speaking.  And the new recording even has different settings than the first one.  Most recently it looks like this:  4 hours of gallery view, end of file but not done with the meeting, 11 minutes of spotlight view, end of my meeting.  Why start a new recording after 4 hours here, and in another meeting it did the same thing 7 hours in and split into a new recording for the remaining 35 minutes.  AND THEN one time it split three times in a 20-minute recording.   Like, what's the algorithm here?

And please no Bots or copy/paste "Zoom specialists" responding with check settings or how to get to settings, etc..  We're four years into Zoom being the norm, so trust me when I say it's not there or in any of the settings platforms because I've double-checked before EVERY meeting.  It's also not a storage problem.  After a recording is ready, I download immediately to three different backups and delete from the cloud bc my meetings are long.  Why is this happening?  It's not an internet, IP, VPN, firewall, antivirus, backup program, running programs problem.  You gotta believe me when I say I've checked off all the troubleshooting boxes. Legit help please.

Hi everyone,

I'm looking for help understanding an issue I experienced during a Zoom meeting yesterday.

I was the host and had cloud recording enabled. However, during the meeting, the recording stopped on its own and restarted about a second later. This happened twice. As a result, the final recording is split into three separate files of different lengths.

I'm absolutely certain I didn’t manually stop or pause the recording, and I didn’t change any settings during the session. Has anyone else experienced this? Could it be related to internet connectivity, system performance, or something on Zoom’s side?

Any insight into what might have caused this or how to prevent it in the future would be greatly appreciated.

Zoom Version: 6.4.7 (64367)
Device: Windows laptop

Thanks in advance!

I updated my waiting room picture and text but it is not updated for folks waiting for me to open the meeting. It is still the old logo showing. Other than waiting room customization, I can't find where to update the screen that people see when they are waiting for me to open the meeting. 

In the waiting room customization area it shows the new logo I uploaded, but it's not showing that logo to folks waiting for me to open the room?

Hello,

I'm an admin of a Zoom Business account with unlimited cloud recording storage. When I deactivate a user from a Zoom Business account, what will happen to the cloud recordings associated to the user? If the recordings are not deleted, how long will they last?

(I know the recordings will be gone when I delete the user; I want to make sure about what will happen when I deactivate the user.)

Thank you.

I encounter a case where api calls to get user info in meeting failed with error 'missing scope' while my application contains this scope and it worked with the defiend scope for the last 8 years, I just wonder if its just a wrong indication for timeout access token? had anyone seen it?