I have recently bought a new laptop for work, which I use exclusively for Zoom calls. The following problem had never occured before now. The new laptop is an Acer Extensa 215-55 with Windows 11 Pro. 

As soon as I start any meeting in Zoom on this laptop (even if I am alone and silent), any videos/audio recordings I play on the computer get audio distortions. Specifically, when I start the trek, the sound gets choppy, voices come through okay, but any additional sound in the background of the trek, such as laughter, clapping, etc. becomes barely audible, any music in the trek becomes completely inaudible. If I share the screen with the other people in the meeting, they can hear the same quality of audio I do, so barely anything. I need people on the other side of the call to hear these recordings in good quality, music and added sounds included, not to mention I need to hear it myself just as well. Some people I have calls with also don't speak very loudly, so in their case Zoom does not pick up their voices at all at times, which is an even bigger problem, as I can't hear them now.

This does not happen on any other call programme.

I have: 

- updated Zoom to the latest version;

- in Zoom settings put on 'original audio for music performers' (I also turn it on in every meeting after that);

- in advanced Zoom settings switched off any Windows sound correction;

- checked that my sound drivers are on the latest version as well. 

None of this has helped to improve the situation even slightly. 

At this point I feel like I have tried all the settings I could find in the system. 

I cannot use another programme, as my workplace uses Zoom for meetings exclusively. 

This is greately interfering with my work. 

On a side note: my old laptop was a Windows 10, and never had anything like this happen. However, I asked a colleague at work to reproduce this on their Windows 11 laptop, and they had no problems with audio like I do.

I would appreciate a concrete solution. 

Thank you in advance.

Hi, I'm using WIX to launch the MVP and test my service.

My staff is made by 7 users who will use ZOOM Meeting (throught WIX) with their clients who will book an appointment through my website (WIX). 

They need more than 40minutes call. Do they have to upgrade their base Zoom subscription or can I upgrade the default ZOOM Meeting account on WIX and consequently the staff can benefit of my upgrade?

Any solution?

Thank you

Help! My step daughter used my computer for a zoom and changed the display name to her name. It will not change back in meetings to my name, even though it is my name in my profile. 

I have tried deleting cookies and/or browser history on both Chrome and Safari.

It is fine on my iPad zoom, but will not go back on my MacBook. 

Any ideas? 

Hello everyone,

I use Zoom to teach Seated Tai Chi and one of my attendees uses an iPad to take the class. The recent update has moved the tool bar to the bottom of their screen and this is blocking their view of my legs. 

Is there a way to hide the toolbar on an iPad, please? 

TIA

I have a paid Zoom pro account. I recently got new computer with Windows 11. When i try to start a new meeting I get an error to "go to Microsoft store" to get an app to use for meetings (See attached).  I tried this and no apps for this? I then download another Workplace app from the zoom website and can get in but all my settings, backgrounds, etc are missing. The Workplace app does not stick for future meetings. I have to do this each time start a new meeting!!Does anyone have a solution to fix this? Thank you in advance! Carl Lucchi

We notice that users in China could not attend meeting, the Error Code 13215, while other countries go well. Please Zoom resolve it. We payed the money but you do not provide the service.  Please get back to me the solution ASAP.

I am looking forward to your reply.

Thank you so much.

I am unable to sign in to the zoom application on my iPad. I am getting the error "cannot connect. Please check your internet connection"

I have internet connection as i am able to browse.

I have also been able to sign in on zoom web from a web browser

Some of the troubleshooting i have done includes switching to my mobile internet from Wi-Fi and also updating the application to version ,nothing has worked so far.

Kindly assist