Waiting Room Delay

[TeamBansho]

One of our members is experiencing an issue where a meeting participant isn't popping up in the waiting room, even though they are on the same meeting link. There seems to be about a 5 minute delay where the participant is waiting, but our member (the host) is not notified that someone is waiting, and it doesn't show anyone in the waiting room. We have ensured that the member is using the most updated version of Zoom on the downloaded desktop app. This is happening for all of her participants. We have not seen this issue occur with any other members on our account. What can be done to resolve this issue?

[crchan123]

Hi @TeamBansho! I know it has been a while since you initially posted, but I want to make sure you receive assistance. Are you still having this issue? If so, I'd love to help you get it resolved.

[theseedwithin]

I am actually still having this issue, can you please recommend what to do because with every individual client of mine it seems there is a 2-3 minute delay after I've already started the session and these are individual sessions so timing is very critical.

[theseedwithin]

Thank you inadvance!

[PercyFelix]

Hello

Has this been answered.  I get this problem all the time.  I often get emails telling me someone has joind, but it can take several minutes until they appear in the waiting room to enable me to let them in.

Thnaks

[donnagriego24]

It sounds like a frustrating issue! Here are a few things to try:

1. Check Waiting Room Settings: Ensure that the waiting room is enabled correctly under Zoom’s meeting settings and that participants aren't being auto-admitted by mistake.
2. Update Permissions: Verify if specific permissions or roles are affecting notifications for the host.
3. Reinstall Zoom: Uninstall and reinstall the Zoom app to clear any potential glitches.
4. Network Check: Ensure stable network connectivity, as delays may occur due to network issues.
5. Try Scheduling New Meetings: Create a new meeting link to see if the problem persists.

If the issue continues, contacting Zoom support might help, as it seems account-specific.