Hello,

One of our clients had a cloud recorded meeting last evening, and none of the attendees are showing up in the recording. In other words, when I click the Analytics, no viewers are shown.

Has anyone else experienced this, or does anyone know why this might be?

thanks!

Hello,

I only want to record one person in a two person meeting - but my guest, not me the organiser. We use these recordings as video testimonials from our clients and, with normal recording settings, when I ask a question the recording doesn't switch over to the guest until a moment after they've started speaking - leaving me on the screen for a few frames. This is really annoying and tricky to edit.

I've tried pinning the guest on my screen, but that doesn't seem to change the video recording, which still records me when I speak and leaves me on screen as the guest starts to speak.

Is there a way I as the organiser can set meetings to only record the guest, even when he/she is not speaking?

Thanks for any tips!

Hi Everyone,

I'm new here and not fully sure how to navigate, so apologies if I'm posting this discussion in the wrong place. My question is about audio.

Sometimes during a zoom call, the other person suddenly tells me they've stopped hearing me. When I lean in closer to my computer and/or talk more loudly, the problem seems to resolve, and I can usually then lean back again...until the next time it happens!

I've checked the microphone input levels both in my computer settings and in zoom (they are turned up to maximum) and have tested the microphone in a number of ways. Generally it seems to be fine, and to pick up my voice even when I'm sat some distance back from the computer and/or talking quietly.

I've also tried setting the 'suppress background noise' option in zoom to 'low' instead of 'auto', in case it was inadvertently blocking out my voice as background noise. I'm not sure this makes a difference either, and I don't have such an option in my computer settings (I have a MacBook Air).

This doesn't happen all the time or with every call, just occasionally. It doesn't seem to happen with other software such as Skype or Facetime. I'm interested to hear if others have had this issue on zoom (especially if with a MacBook air) and how you may have resolved it.

Thank you in advance for any responses 🙂

Set up meetings to go through June 3rd.  Click on a meeting and it says meetings are to recur through June 3rd. However, when going through the meetings, the last scheduled meeting is  in May. 

If new meetings are scheduled, the link is different. This is for students, and a link change from the end of May to June is going to cause confusion. How can I add meetings through June so the link is the same as the February through May?

Boggart

Hi everyone,

I'm intending to host four simultaneous meetings this weekend. I purchased four licenses, one for up to 1000 participants, and three for 500 participants. When I go to create and schedule my meetings, I don't see the option to assign a capacity to a certain meeting using the largest license. How can I ensure that I get the right capacity for the correct links? Thank you.