Resolved! Unable to mute participant
We had a meeting where I signed in as the host to start the meeting. We had one designated co-host. All participants were muted upon the meeting starting and we removed the ability to allow participants to unmute themselves. If they were to comment the co-host would request them to unmute. One participant was requested to unmute to give a comment and when done was not able to mute themselves. As host, I was unable to mute that specific participant and neither was the co-host successful in muting that particular participant. The only thing that was different is that the participant signed in as the host right before the meeting began and signed me out although the meeting was still able to proceed with me as host and my co-host still there. Could that be the reason why that participant was unable to be muted by themself, host, or co-host? That participant at times uses that account to host the same meeting when it is their turn so it was not like they should not have access to the account. It was just not their time to be signed in if that makes sense. Thank you!
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