Good day.

I hope all is well.

I am hoping you can shed some light on what might be going wrong when extracting an attendance register from Zoom.

When I look at the attendance register, I end up with just a name e.g. Ashley, but I might have 3 Ashleys who have registered for an event. This makes it extremely difficult when having to mark people as ‘attended’ and to allocate that the person attended was the attendee from a specific company. Is there anything I can do differently, other than telling people to join using full name and surname in order to identify them?

Your input would be appreciated.

I have a problem with my personal meeting ID. My students join the meeting with a password. However, 2 people out of 90 users cannot join - wrong password information. I wanted to change or remove this password, but it is locked. Can I change or remo...

I have a problem with videos that are embedded in PowerPoint slides.  I set up the session with Screen Share/Advanced/Portion of Screen, and it all works fine until I show a video.  After the video is finished, Zoom drops “Portion of Screen” and on each of the next two slides I need to “Hide Presenter View” and then “Show Presenter View” to get back to Portion of Screen, which, of course, disrupts the presentation.  Is there a solution to this?

Hi

Remote Control has simply disappeared from the share menu. I have uninstalled Zoom and reinstalled it but the Remote Control icon has still not returned. Can someone please let me know how I can fix this because it is essential that I have this Remote Control ability for my business.

I have seen another community post with the same issue and the person said they were sent a CleanZoom file to clean Zoom and then reinstall it. If this is a legitimate file please provide it to those of us who are having this problem.

All I can think of is that one of my automatic updates has changed things.

Thanks

Not sure if anyone can help with this but here goes...

We've got this Anker PowerConf Bluetooth speakerphone, which works great, but I noticed that when I've got it connected, Zoom runs slower, but once I disconnect it, everything runs fine.  For example, when I start a meeting, and click the button to join with audio, it takes about 15 seconds to join when normally it's done in about 3. Everything in Zoom takes many seconds more than it's supposed to, which adds up.

Not only that, but it seems like Zoom can't keep up with the camera feed either. If I wave my arm back and forth, I can notice jittering; I can see it try to process movements I've already made seconds ago.

The PC is fast, so that's not the issue. It's  a newer Dell Inspiron with a 10th gen i5 processor, 12 GB ram, and a fast SSD.  Everything moves fast normally. And everything still moves fast when the speaker's connected, except zoom.

We've been dealing with this for months, but it's kind of frustrating so I thought I'd see if anyone else has experienced this problem?