cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Problems recording a meeting: blank image

davidcalabres
Newcomer
Newcomer

‎2022-06-09 02:18 AM

Please, Help! 

I tried to record a meeting, I was the admin and the only person with the cam and mic on. The recording was set up in auto. The result: no problems with audio, but my image stopped recording when I admited the users from the waiting room.

Since then the image is in blank, showing a grey profile with no photo. Seems like the image changed to the first user that entered into the meeting after me, while I´m talking all the time.

 

At the end of the meeting I started a Q&A where users could turn on the camera and the mic. At this moment, the recording works good changing from an user to other, including me.

 

This happened two more times before, but sometimes works well and I don´t change anything.

Please, anybody can help me? I need to upload these lessons for people that can´t see live, and now I have to record again the full meeting. This is painful.

0 Likes
0 REPLIES 0