My profile and account profile have different names. As far as I am aware I have never set up this person in my account, although I know her from a few years back. I have been using this zoom account from the beginning so I am not sure how this has happened?

Hello Zoom Community — I've been having unusual recording challenges with my paid Zoom account.

First, in January I hosted a call for my podcast where I enabled screen sharing for my guest. That call only recorded my guest's feed and camera, and didn't record mine. Very frustrating to discover after the fact. It had worked fine prior to that call.

Since then, I haven't been able to get Zoom on that computer (Laptop A: MBP 2019) to record my camera at all. The camera works fine and will display to my guest, but it won't record. I have also recorded my camera feed without issue using other services (Zencastr). It's exclusively on Zoom, and exclusively on Laptop A. This problem persisted even after I uninstalled and reinstalled the software, including the prefs file.

Fortunately, I have another laptop (Laptop B: MBP 2020) and I installed Zoom on that computer using the same login credentials. Laptop B records my camera. But no matter what I do, I can't get it to record in resolution above 360p. HD is switched on. Optimize is switched on. Group HD is switched on. I've read all the support articles, and it maxes out at 360.

I've done two full nights of talking to myself across laptops simultaneously logged into 2 different accounts (paid, free)  and not been able to resolve these issues. Help!

Thanks so much.

Markoram

I am a property manager and manage several accounts. I recently left an account and I believe the new property manager is using my zoom account to host meetings? Is this possible? On random evenings, I will receive notification that board members from that property have logged into my zoom account. How can I verify this is indeed happening and what can I do to stop it?

Thank you

I am the admin for a nonprofit that hosts a lot of free meetings for families whose children have special needs. I am getting feedback from attendees saying that they are having trouble logging in. Many are not authenticated Zoom users, I do not require that in my settings. Sorry, I don't have any info on the type of device they are using, their brower, or error messages beyond one person telling me that when they tried to sign into a meeting, using their attendee link, they were prompted to register.

Does anyone have any thoughts on what could be happening?