hello all, 

I am using a brand new Lenovo Thinkpad and am working from within a virtual desktop in Citrix. I tested the camera outside my virtual desktop works fine for MS Teams and Zoom. Within the virtual desktop, I cannot see people nor be seen - there is not even a button to turn on the video. Also, I have not button to share my screen nor can I see other people sharing theirs. 

I have installed Zoom VDI (latest version 5.8.x), latest version of Citrix Workspace and latest version of Zoom itself - still not success. I tried accessing the virtual desktop from another laptop, everything works perfectly fine. 

I checked my anit-virus sofware  called bitdefender. It detects the use of the microphone as Citrix HDX Engine. I can hear people and people can hear me. So that at least works. The anit-virus software does not recognise the camera inside Citrix - but it does recognise the camera for both MS Teams and Zoom OUTSIDE the citrix virtual desktop. 

I have no idea what else should I do. Please help. 

Thank you very much!

Am I able to use the stereo mode of the headphones? Is really a poor quality on hands-free option.

I already checked the option "Original sound" and all these options talked about here in the community.

I have weekly meetings and I need to use the earphones, but the quality is really not good. 

Can someone help me?

Recently, when I am a co-host and set up a breakout room, the participants are unable to chat with me despite the chat setting in the main room allowing participants to chat with host and co-host.  Any suggestions on how to enable chat in a breakout room when this happens?

Thank you.

Does anyone know how to change how I download my recordings. For whatever reason it's set to Microsoft Excel as my default (I must have pressed somthing) so whenever I download I get an excel spread sheet and not my audio recording. 

Trying to add a picture to show but of course it won't let me do that either. 

When I click export the pop up comes up and says you have chosen to open (said file) which is set as a default Microsoft Excel so know matter what I open it with it opens as a spread sheet. Please someone help me in losing my mind 

Hi,

We are facing problems when generating the registration report for meetings.

It regularly happens that the downloaded csv data is incomplete, i.e. registrations shown in the meeting mask are not included in the registration report, e.g. the starting page of the meeeting shows 160 registrations, but the export data includes 154  data only, and the difference of 6 is indeed missing.

By now, we have not been able to find out the reason why data get lost during the export.

Has anyone faced this problem in the past and can give helpful advice?

Thank and best regards,

Christina

Hi, I've two questions that are similar:

1. I'd like to know, when you'll launch a Zoom App for Android TV? 
2. I've a MECOOL camera but the installed Zoom App doesn't work anymore. I must update the version to 5.8 but I get a error message. No update ist possible, so I can't zoom anymore. Why don't you support the MECOOL cam anymore?

Thanks.