cloud recording

[JRanasinghe]

My meeting is over but still, but cloud recording is still shown as Processing Recording. what is the issue? now more than 4 hours.

[Ray_Harwood]

Hi, @JRanasinghe,

How long was your meeting?  And when was it recorded?

See this Zoom Support article’s Limitations section for information:

https://support.zoom.us/hc/en-us/articles/203741855-Starting-a-cloud-recording 

The first bullet of Limitations says:

• Cloud recordings generally take about 2 times the duration recorded to process, but occasionally may take up to 24 hours due to higher processing loads at that time. For example, an hour long meeting with only 30 minutes recorded would typically take 30-60 minutes to process.

If your meeting recording is 2 hours long on a Sunday morning, I’d expect it to take 4 hours or more. Many church groups have recordings being generated at this particular time.  Be patient. But if it’s still not available in a few more hours, create a ticket with Zoom Support staff. 

The volunteers in the Zoom Community don’t have access to account information or ability to make changes to accounts. Please submit a Support Ticket to Zoom staff at:
https://support.zoom.us/hc/en-us/requests/new