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Important updates from Zoom Support:
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What are Zoom Meetings?

Zoom Meetings are a simplified video conferencing solution for an optimized virtual meeting experience. Explore the Zoom Community's Recent Activity below to join the Meetings conversation and connect with other members. If you're still looking for support, browse our Zoom Meetings support articles or start a new discussion below!

Recent Activity

Resolved! Cloud Recordings from Pro to Basic (organization account)

I am a new Zoom admin for an organization and would like to know if Zoom retains the cloud recordings for any users we move to a Basic account. Things to Note:We are currently provisioning Zoom accounts through OneLogin and looking to implement a pro... Show more

I am a new Zoom admin for an organization and would like to know if Zoom retains the cloud recordings for any users we move to a Basic account.

 

Things to Note:

  • We are currently provisioning Zoom accounts through OneLogin and looking to implement a process where we downgrade their license based on an internal status. Ideally we'd like to be able to do this without losing access to any cloud recordings.

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recording shared screen

When i make a recording of my speech, using shared screen for my powerpoint - in the recording afterwards I only see the video of myself or the other people, but not the powerpoint itself. How can i get a recording of both myself and the powerpoint i... Show more

When i make a recording of my speech, using shared screen for my powerpoint - in the recording afterwards I only see the video of myself or the other people, but not the powerpoint itself. How can i get a recording of both myself and the powerpoint i use? 

 


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Account appeal

I am a teaching teacher, my Zoom Pro account was disabled for unknown reasons and I have submitted an appeal using the form below. But it seems this function is not responding. The team can tell me why I got locked out of my account without violating... Show more

I am a teaching teacher, my Zoom Pro account was disabled for unknown reasons and I have submitted an appeal using the form below. But it seems this function is not responding. The team can tell me why I got locked out of my account without violating anything and how long it will take to get a response if I file an appeal. I desperately need to reopen my account for teaching and learning. Thank you

JackieLong11_0-1654215926133.png

 


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Retrieve 1-1 Chat History

I had a meeting where I asked attendees to direct message their answers to a co-host. The co-host did not save the chat on their end.  Is there a way to retrieve it from Zoom cloud?

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Host keeps saying that the call was recorded and that there should be a link but I can't find it ?

I am new to zoom. I've been on 3 calls and the host always says that the call was recorded and that there should be a link to it.. Where exactly am I supposed to see the recorded call ? I checked under meetings and recorded but there's nothing there.... Show more

I am new to zoom. I've been on 3 calls and the host always says that the call was recorded and that there should be a link to it.. Where exactly am I supposed to see the recorded call ? I checked under meetings and recorded but there's nothing there. Am I doing something wrong?


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Enable voting by the host

I want to use Zoom to conduct committee meetings. There will be anonymous votes. As the chair (and host), I want to vote, but Zoom does not seem to allow it. I can add one, but then the anonymity of the host's vote is compromised. More importantly, t... Show more

I want to use Zoom to conduct committee meetings. There will be anonymous votes.  As the chair (and host), I want to vote, but Zoom does not seem to allow it. I can add one, but then the anonymity of the host's vote is compromised. More importantly, the record of the vote produced at the end of the meeting is inaccurate. 

 

Is there an option somewhere or a hack to allow the host to vote?


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Low Bandwidth

I keep getting low bandwidth messages but at the same time I ran the speed test and it returned a Ping 13, Dn 185, Up 6.9, and the browser was loading as fast as normal. this is a persistent issue. has anyone seen this and has a solution? 

1/2 screen goes blank during meeting I attend when host shares

1/2 blank screen when attending a meetinga nd host shares

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Resolved! Getting started guide for new users in different languages

We work with culturally and linguistically diverse clients and would like to help them access their appointments via Zoom. Would you mind directing me to find the "Getting started guide for new users" translated in different languages?This resource (... Show more

We work with culturally and linguistically diverse clients and would like to help them access their appointments via Zoom. Would you mind directing me to find the "Getting started guide for new users" translated in different languages?
This resource (in the way of a printout) would benefit services that support people from diverse backgrounds and their clients. Thank you.


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