Hello,

Quick question.

We recorded a presentation during a zoom meeting. The presentation was recorded, along with the audio.. but the presenters faces, and any other faces do not appear in the recording? 

Is there a backup recording or alternate viewing option to see the presenters faces after the recording has already been recorded, as it is not possible to re-record this meeting.

Thanks

Hello all,

I have a basic account (free/ unpaid).

Recently I have been encountering a painful issue that if my meeting has more than 2 people, the 3rd or 4th etc. joiner cannot join audio. They get the message that 'The meeting does not support dial in or Call me to join. You cannot connect to the audio.' I can see them but not hear them. In the meanwhile, the first 2 people (me + 1st joiner) can see and talk normally.

Have some Zoom audio settings changed for the basic account?

Many thanks in advance!

Just migrated to zoom. My personal preference is to be on zoom on my computer and use audio enabled on my phone. This works well because sometimes I have to walk away from the computer. The problem is unlike Teams, the screen show two login's that everyone sees. For some reason, Teams would recognize that it was the same user and would not show me logged in on the phone as well. Hope I am clear enough. Is there a setting I can turn on/off so that only my profile that I logged in via the computer is showing to all. Thanks in advance!

Hello, 

I had a very strange and disconcerting zoom experience at work a few days ago that threatened to cause internal chaos, and am at a loss to understand why or how it happened. I am wondering if anyone can provide an explanation for this -or if anybody else has experienced anything like it. If so I would be grateful. Our IT division at work is completely baffled by this.

So I"m a project coordinator on three projects for a nonprofit, each with multiple zoom legacy accounts - for the sake of this discussion, let's call them Project A, Project B, and Project C.  I've been using these accounts for many months without issues.

Project B has an old working group that hadn't met for several months. The meeting turned up on our group calendar this week - with a Google Calendar recurring event that the Project Chair instituted months ago (before I even onboarded). The zoom information in that calendar event looked odd to me - it wasn't a traditional full zoom link, with dial-ins and zoom URLs and so forth; it was a single xxx xxx xxxxx zoom code and a xxxxxx password - without any http://www or anything.

I thought, okay that's very odd. To be doubly certain that it worked, I actually placed the said zoom code in a manufactured URL, and *tested the link* to make sure it worked, the night before the meeting. I got a waiting room window that popped up (the correct one). I thought, "Okay, this is fine." And I didn't worry about it. I sent a reminder to all the group participants with the said link.

The next morning, we had three concurrent meetings: one for project C - which I had to attend - and two that happened simultaneously on Project B, set up on different Zoom legacy accounts, in different meeting rooms.

I didn't worry about it - then I started getting frantic texts from people on Project A, alleging that people from the Project B meeting with the manufactured link were showing up in one of their zoom rooms, which we call "The TSC Account."

Frantic, I went back and double checked the links. They were correct! Then I thought, "I must still be logged in as TSC somewhere." Nope. I checked every single browser and two laptops. I wasn't. But I noted that whenever I logged off of the Zoom.us app, and just logged into a public meeting zoom link, it somehow reverted me to the TSC account. It has never done that before. It has continued to do it since then.

I know this story is convoluted, but the bottom line is that people from one project started showing up on another project. I spent almost 5 hours the day of, trying to solve this. And I came up with nothing.

It is almost as if, when attendees plugged in that old link, it somehow automatically vectored them back to the default for my account.

Naturally, I'm concerned .If this continues to happen, I'll be in hot water.

Thanks for listening. Love to hear your thoughts, feedback, and/or suggestions.

NSouthern78

Hello to all,

Maybe you know the problem - and ideally the solution for it.

Unfortunately, I have been having serious problems with my Zoom meetings for weeks. My meeting password keeps changing, and the clients who used to receive an invitation with the zoom link cannot dial in at the time of the meeting. They get a message that the password is wrong.

The links are generated via Outlook or Calendly. The problem occurs in both cases.

As a solution, I came up with the idea of switching off the meeting identification code completely via Zoom settings. Unfortunately, the settings change by themselves and the password is reactivated. I often experience this shortly before the meeting, or - even worse - during it, when clients try unsuccessfully to log in.

I have been working with Zoom for 3 years, and it has worked smoothly so far. I can't understand what has changed in the last three weeks that I now get such problems.

Perhaps you can recommend a good IT specialist to help me solve this problem in the long term?

Thanks in advance!

Nataliya

Greetings

I recently upgraded to MacOs Monterey 12.3.1 and now when I have any participants the video freezes.  This occurs whether I'm the host or not.  It also happens with either an external cam or the included cam.  I spoke with Apple they said it was a zoom issue as I tried everything they offered.  Has anyone found a workaround?  Is Zoom going to address this?