HI All

So keen for some help! 

I have a client who sets up workshops in zoom, that I am a guest presenter on. They also sometimes make me the host.

The challenge:

About 45 minutes into every workshop, when I ma sharing my screen with a PowerPoint pack running the workshop, my camera starts to freeze, then my screen blacks out, then my whole computer starts to freeze and close me out of the workshop. 

I have already tried:

- Contacting my IT support and they say this is not a computer hardware issue

-Have checked internet and this doesn't seem to be the issue

It does not happen on other software (MS Teams etc)

Has anyone had this issue and do they know how to resolve?

Thanks

Holly

Hello there, I am Gaurav from Western Steel Agency. A few days ago, I recorded a Zoom meeting, and that recording is supposed to be found on Zoom. but when I click on "View", it shows the recording doesn't exist. This is a very important recording for my job purposes, so please suggest me what I can do.

All of a sudden, I can't start a meeting.  I get a blue circle like it's working on starting and then says, it can't detect my speaker.  My speaker IS broken on my computer but I've been using an external  speaker without issue until now.  I tried to join a meeting and got a message "Can't detect microphone" but when I click "test speaker and microphone" I get the circling blue that never stops.  Any ideas?

Recently, for maybe last 2-3 weeks, I have a very difficult time with Zoom meetings. The CPU usage hovers around 35%, video freezes or keeps going blank, sound is so scratchy I cannot understand a word or just freezes. I tested the meeting with Test Meeting at Zoom, and sometimes the CPU usage was barely 5-6%, sound was clear as a bell, at other times I had the same problems as with "real" meetings.  The size of the meeting does not matter, though the meetings with local attendees do not suffer from these glitches. I have not made any conscious changes to my system in the last 2-3 weeks.  Before these problems started 2-3 weeks ago all meetings were crystal clear and I had no problems whatsoever. Also, Google Meet and MS Teams are not affected, still working great as far as sound and video are concerned.  Same meetings on Zoom on my Android 10 phone are also still flawless.

I thought maybe my computers drivers need attention, so pointers to a good way to check and update the drivers would be welcomed.

Overall I would appreciate ideas or suggestions on logging the performance issues, and where to look or how to solve this problem.

Thanks!