how do i recover my recordings

[wsaindiaagency4]

Hello there, I am Gaurav from Western Steel Agency. A few days ago, I recorded a Zoom meeting, and that recording is supposed to be found on Zoom. but when I click on "View", it shows the recording doesn't exist. This is a very important recording for my job purposes, so please suggest me what I can do.

[RN]

Hi @wsaindiaagency4 can you please clarify if this is a cloud recording or a local recording? Suggest looking into our KBs on Troubleshooting Zoom Recordings, if none of the Recommended KBs are of help, please let me know and we can further troubleshoot! 

[JimmyWick]

How to recover a deleted cloud recording
Sign in to the Zoom web portal.
In the navigation menu, click Recordings.
If there are any cloud recordings in the trash, you will see a Trash icon at the top right. 
Click Recover on the right to retrieve the recording.
Click Recover again to confirm.

Regards,
J Wick