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Cloud Recording

Riskacademy
Newcomer
Newcomer

ā€Ž2022-07-18 06:49 AM

I recorded the meeting 2 days ago. And it is still showing "Processing Recording..."

This is an normal lenght of the video, which is 3 hours, that I have recorded previously. 

Can anybody give an advice?

 

Thank you.

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2 REPLIES 2

RN
Community Moderator | Employee
Community Moderator | Employee

ā€Ž2022-07-18 07:01 AM

Hi @Riskacademy cloud recordings generally take about 2 times the duration recorded to process, but occasionally may take up to 24 hours due to higher processing loads at that time. If you're still not able to access your cloud recording suggest opening a ticket with our Zoom Tech Support https://support.zoom.us/hc/en-us/requests/new to further look into the issue. 

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Riskacademy
Newcomer
Newcomer
In response to RN

ā€Ž2022-07-18 08:15 AM

Thank you for your advice šŸ™