cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Cloud Recording

Riskacademy
Newcomer
Newcomer

‎2022-07-18 06:49 AM

I recorded the meeting 2 days ago. And it is still showing "Processing Recording..."

This is an normal lenght of the video, which is 3 hours, that I have recorded previously. 

Can anybody give an advice?

 

Thank you.

0 Likes
2 REPLIES 2

RN
Community Moderator | Employee
Community Moderator | Employee

‎2022-07-18 07:01 AM

Hi @Riskacademy cloud recordings generally take about 2 times the duration recorded to process, but occasionally may take up to 24 hours due to higher processing loads at that time. If you're still not able to access your cloud recording suggest opening a ticket with our Zoom Tech Support https://support.zoom.us/hc/en-us/requests/new to further look into the issue. 

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!
0 Likes

Riskacademy
Newcomer
Newcomer
In response to RN

‎2022-07-18 08:15 AM

Thank you for your advice 🙏