I have a client that whenever he gets invited to a Zoom meeting via Outlook email, he gets a dual window display. I checked his settings > general tab > and the Use Dual monitors is already unchecked. 

He says that when he joins the meetings, two names will display, his name and his name and last name. That's what creates the dual windows.

Does this have anything to do with the meeting invite? or is there a setting in Zoom that I missed? 

I have a paid account and a free account. I tried to add my free account  email address as an authorized user (which caused my meeting ID to change!!). So I deleted the free user from authorized users. But still the 'personal meeting' id has changed, and now I can't change security settings--it wants me to check with an Admin. Huh?  I'm the _owner_ I cannot find any admin listed on the account profile.  I don't see how to add Admin role to Owner account.

How do i become Admin as well as Owner?

Thank  you.

So I go into Zoom,, create a meeting for two days in the future, for example.  I then copy the invitation and send that invitation to the client.    Then, when its time for the meeting, I'll go hit "Start" in my meeting and then I'll get an email that says 'Client has entered your meeting room."  Well, that can't be becasue I'm in the meeting room waiting for the client and they aren't there.  I have to EXIT the meeting I'm in, that I  entered using the exact same link that I sent to the client, then go to the email I just recieved about "Client entering meeting room" and hit the 'Start the Meeting" blue button and then we're all in the same meeting.    Why can't I just start my meeting a few minutes early and have the client join in using the link I sent?

I recorded an important zoom meeting on my computer today. However, my computer shut down before the file could be converted and the recording is not appearing under my "recordings" tab in zoom. Can you please assist? Is there a way to retrieve this recording?