Hi

I'm using the basic version of Zoom because I rarely use it.  But, when I'm Screen Mirroring from my Samsung S10+ phone using Samsung's SmartView to my Samsung TV (UN40H5500AF), I lose the sound on the TV about half-way through the meeting.  Video still shows on the TV but the sound reverts to the phone.  I can't find any settings on either the phone or the TV, so I'm wondering if this is a Zoom issue, as it ONLY happens with Zoom.  Audio remains on TV with every other mirrored activity.

Please help!

Thanks in advance!
Jim

Hi. I am not able to turn off my background when I am joining a meeting. When I am at the Zoom App, everything is fine and I can turn off my background, but when I join the meeting of a website, the place where you turn off the background is always loading and so is the place that says "Video". I tried waiting but it always stayed the same. I tried restarting my computer and shutting it down but it stayed the same. I also tried reinstalling zoom but it didn't work. I have had this problem for several weeks now. Maybe for a month. Please help me fix this.

I recently moved from a 2016 MacBook Pro to a 2022 MacBook Air (M2 chip) using MacOS Migration Assistant. The files from /Users/USER_NAME/Library/Application Support/zoom.us/data/VirtualBkgnd_Custom were transferred from the old machine to the new machine but do not show up in "Zoom->Preferences->Background and Effects" when I login on the new machine.

How do I get Zoom [Version: 5.12.8 (12565)]  on the new machine (Ventura Version 13.0) to recognize the copied files?