Zoom video playback

Hi, @jbrowne,

Are you recording to the Cloud, or Locally?

Each recording location has its own quirks.  Recording Locally really has only one mode of recording, whereas recording to the Zoom Cloud gives you a variety of options of which types of video configurations to choose.

I always recommend doing your own testing with various configurations to see what actually happens.  Sometimes the documentation is unclear; and sometimes different computers do things differently, depending on the Operating System and other factors.

I'll point you to these Zoom Support articles on recording.  They're a bit technical, so don't get overwhelmed by them, but there's something in there useful to you, give it a try. 

• https://support.zoom.us/hc/en-us/sections/200208179-Recording -- a page with links to many documents relating to recording
• https://support.zoom.us/hc/en-us/articles/360059781332-Getting-started-with-recording -- A getting started guide
• https://support.zoom.us/hc/en-us/articles/360040771752-Recording-meetings-locally-and-to-the-cloud -- A collection of questions and answers for both types of recording
• https://support.zoom.us/hc/en-us/articles/201362473-Enabling-and-starting-local-recordings -- focused on Local recording 
• https://support.zoom.us/hc/en-us/articles/203741855-Starting-a-cloud-recording - focused on cloud recording

Let me know which you were doing -- Cloud vs Local recording -- and if browsing through the technical documentation doesn't get you anywhere, let me know and I'll walk you through a few troubleshooting steps.