Hello,

I’m able to download cloud recordings, and transcription is enabled in the settings. I can see the transcripts in my profile through the browser.

However, I’m unfortunately unable to access them via the API and/or via Make. 

Has anyone managed to retrieve all transcripts from every user in your organization using the API?

Over the last several months, I've had complaints from attendees that they can't see my mouse when sharing my screen. This is really frustrating, and I have not noticed this issue when I attend others' Zoom meetings. I did some troubleshooting and found that it only happens when sharing the application window, NOT the screen. Is this a known issue or some kind of feature? 

Whenever I run a zoom meeting I'm always sharing my screen and working on a shared screen. Ten minutes before the end of the meeting, I get a reminder which shows up as a black box in the middle of the screen for everyone I'm sharing with.

Meeting timers are already turned off in my settings so it's not that. 

Hello--I can no longer hear musical instruments on Zoom. The musician will have original sound for musicians turned on and others in the Zoom can hear them, but I can hear only voice, not the instrument.  I turned background noise to low in audio settings, but that didn't help. This problem cropped up a couple of months ago--I used to be able to hear them, but can't now.  However, I can hear instruments on other meeting apps, so I don't think this is a Windows issue and think it's a Zoom issue. Will appreciate any suggestions!  Thanks--

In the last 10 days my integrated laptop camera has started flickering in Zoom meetings.  It does not flicker in other applications.  I have tried multiple suggestions from prior posts about flickering:  reinstalling the latest version of Zoom 6.4.10, unchecking Optimize outgoing video quality with de-noise and  changing video rendering settings  all to no avail.  Based on when it started considering it might be related to a Zoom update release.  Is it possible to install a prior version to check if it resolves? 

the organization I'm enrolled in runs a joint program with zoom to view the recordded lectures of the past fortnight. however when the zoom interface opens I'm facing the following issues:

The video interface for recorded lectures is a hassle. There is not enough space between the pause button and the video progress bar in both the browser and the app mode. Trying to pause the video completely resets the time to near the beginning of the video if you tap even the slightest bit off-point, and is very frustrating. Secondly, there is no option for mlving 10 sec backward/forward by double tapping the screen, and again you have to struggle with the time bar, which is even more dificult to navigate for such small time intervls (even normally the time is difficult to adjust accurately usng the time bar).

I requested the organization's customercare to add the required features and introduce better spacing or slightly larger icons, but they said the issue is out of their hands since the video opens in tne zoom interface... zoom chatbot is also not helping. what should I do/ how should I request the same from zoom's side of the service??

We use Zoom meetings to run hybrid Yoga classes (there are students in the Studio and other students join online). Zoom is run off a Lenovo Thinkpad running Windows. The Zoom app is updated to teh latest version.

The laptop is connected to a TV through an HDMI cable so the laptop screen is visible on the TV. The laptop is also connected to external speakers using the 3.5mm adaptor. In Audio settings (Zoom) we select the TV as a speaker so that we can hear if one of the online students has a question. This setup works fine.

The issue occurs when we want to play some music in the background. To do this, we play the music either on VLC player or Youtube (on chrome browser) on the laptop, and in the Zoom meeting we "Share Computer Audio".  Now we can hear the music through the speakers connected to the laptop (as desired), but the folks on the call cannot hear the music at all.

We experimented and if we turn the TV (connected via HDMI) off, the online folks can hear the music. But we need the TV on so we can see them doing their Yoga poses. We did experiment by selecting "External speaker" and Same as "System in Audio Speakers", but that does not help if the TV is on. The sound gets to the online folks only when the HDMI TV is off/ disconnected.

We also tried playing a video on youtube and sharing computer screen (also sharing the chrome app) with the "Share Sound" box checked. Same result- if the TV is on, no sound goes through. If it is off, sound goes through.

Can someone help?

Thanks

Hello all:

We are nearly full on our cloud storage and I would like to be able to view the storage by user.  I can't seem to see anywhere in the reporting where I can do that.

I'm in "Account Management -> Reports -> Usage Reports -> Cloud Recording

I am able to see our total storage.

What we would like to do is to be able to tell each user how much of the storage space they're using up so that we can have them monitor their own usage rather than having to email everybody every time the cloud storage is nearly full.

We don't really need to keep the cloud recordings very long, but we do record to the cloud every time because the transcripts are very important to us.

When I use screen share now, it shows as a tiny box
instead of the usual size. 
Not sure why it changed when I didn't change any settings.

I can't seem to figure it out.
I looked at settings
Anyone come across the same situation and resolved it?
Anyone can give any guidance?

Thanks in advance!