Resolved! Zoom Virtual Backgrounds Causing BSOD on Windows
Our organization has several new laptops (Lenovo P1 Gen 5) with the AMD Radeon™ 780M graphics chip that are running into a BSOD when using virtual backgrounds in Zoom Workplace. This is across multiple users and computers, and all available drivers have been updated to their latest versions on all devices with no change in behavior. Our current version of Windows is 23H2, but we are upgrading soon to 24H2. Steps to reproduce (so far): After hours of troubleshooting we have not found a fix. This is largely disruptive to us, as some of our users train others on how to use Zoom and currently cannot show them how to use virtual backgrounds because the software is causing their computer to crash. Microsoft Teams does not have this issue.
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