Здравствуйте, не могу получить доступ к учетной записи зум, я изменил пароль, а email который был привязан к учетной записи более не доступен так как он был одной организации, а я перешел работать в другую с сохранением учетной записи зум. Email изменить так же нет возможности, связаться с поддержкой не возможно( Что делать в таком случае?

For one of our users, intermittently meetings will "call" her phone and desktop app. The phone will ring but nothing shows in call history, and the desktop app will show as well. It always happens at the scheduled start time of the meeting and on the cell phone there's no "decline" option. It's almost as if it is a forced reminder. 

We DO NOT have the Call Me feature in our tenant. 

We do have Zoom Phone, but this is happening for Meetings specifically and randomly. 

I can't schedule a regular Zoom meeting that I have been scheduling for months. I set up the meeting, but when I click on "save" in order to copy the invite, it now sends me to a Google calendar page ("no event found"), and it seems Zoom wants me to use a Google address (?) rather than my registered address, which I don't want to do. I logged out, then back in, with my normal email address, but no luck. Then I went to the web portal and tried to schedule the meeting there, too. It said that I succeeded, but had the time zone listed as Vietnam, even though my account info says, correctly, I'm on the west coast of the USA. This is an important business meeting for Friday, I hope someone has advice.  Zoom's technical support page won't let me submit my issue, and nothing happens when I click on the chatbot.

I use the meeting registration process to "take attendance" at this mandatory meeting.

People seem to have a very hard time understanding this process, but 110 people managed to do it. However, one person says they got an "invalid error" message when they input hte meeting ID.

They may have cut and pasted it from the email with spaces which caused the error.

However, let me first say, that I tell everyone to go the zoom.us. Create an account (if they do not have one), then login using the email pw combo they created.

Once in, they "join" meeting with the ID number in the email. And then follow the steps from there to get into the waiting room. [I do this because people cannot seem to click on a link and then input the zoom password. They do mot seem to know which password they are being asked to provide or something like that]

Anyway, it locked one person out, out of 110. The other weird thing was that she was able to register for the meeting, but not attend the claass. [I found her info on the Regisration Log. But not in the users log]

She also says she reigstered for the meeting and logged in on the same device [Because I know there is a very annoying tendency to block users if it does not recognize the device, even if they have the right password].

I am a little annoyed because I need to be able to rely on the attendance and not worry if someone is scamming me. In this case, I am pretty sure she is telling the truth so where did the process fail?

Good morning!

I'm math teacher at one of the universities in Odessa, Ukraine.

Currently I have Zoom lectures only on Wednesdays in the morning. Today I was unpleasantly surprised when I was not able to run my lecture.

After about 1-2 minutes from the conference start (now) or much longer time period (an hour ago) the organizer (me) is kicked out with a message box like attached ("Network connection error. Check network connection and try again"). I switched from WiFi to cable, I have about 0% packet loss and enough stable ping now. I know Zoom worked fine in much worse conditions (poor internet connection, packet loss about 20% and unstable ping).

Additional sympthoms:
Chat works 100%.
Users list works, when user turns on/off video or micro the status is updated for all users.
Screen sharing worked at the beginning, but failed later: others see only "User ... shared his screen" (sorry, the translation into English may not be 100% correct) but no image. And absolutely no sound both ways.

Zoom Status shows all systems are online and no issues detected, so I should report it. Also I pressed report button few times inside Zoom client but I'm not sure how these reports are processed.

This problem persists at 2 physically different computers connected to 2 different internet connections (cable and mobile, unfortunately the same company, one of the biggest in our country) simultaneously.

The last successfull Zoom usage was last Wednesday, Aug 10th.

Could somebody please check and fix this problem? I need to be able to use Zoom actively all following week.

Best regards from Ukraine

I found something strange - the gray box with the green letter C on my screen, so I decided to turn off applications one by one to find out.

As soon as I quit Zoom, it disappeared. Does anyone know what it is?

It didn't allow me to click or drag as well.

I just upgraded to a pro account and figured I'd take advantage of recording to the cloud. It appears that only ONE, mixed audio file was recorded, whereas I ALWAYS have 'separate audio file for each participant' selected in my settings; it's one of the reasons I use Zoom. There is nothing anywhere I can find on Zoom says CLoud recordings will be any different than local recordings, and have not had a reply from opening a ticket about this. Anyone else been through similar experience? Are my (4) separate audio files sitting in cyberspace somewhere without my access? I really need them for mixing purposes.  Thank you for any and all help. Tony.