HELP!!

There is no longer the option for me to give my meeting attendees remote control access. I have checked all my account settings to make sure that I have allowed for this function, but during my meeting, there is no button/option that comes up to give remote control access.

I have an updated desktop zoom app, I only login on the desktop app version, I'm on a pc, the participant is on pc. Neither for them nor for me do we have the option to use remote access. 

I've troubleshooted everything, watched multiple videos, read multiple posts, and still nothing is working. Everything that should be on is on in my account for remote access. 

Does anyone have any advice? Can Zoom support actually help out with this obvious error that's affecting others?? I'm about to start using a different meeting platform!

My Zoom app keeps crashing for no reason (I don't know why). I've tried all the solutions on the internet (reinstalling, reboot, cleanup chaches, update, etc) but all of them don't take any effect, still "not responding". I even don't get any error code or troubleshoot so the crashed app doesn't let me know what is the problem. I'm very upset.
I hope someone can kindly help me because I have many schedules on it so I really really need this to be solved. The "Bolt" and "Contact Support" don't help me anything as bad as they are. Big thanks to all of you who can help me get away from this.

We have identified recurring issues in our integration with Zoom, specifically with connections to Zoom servers and websockets, which appear to vary depending on the internet provider being used.

Technical context:

Our implementation of the Zoom Video SDK was built using Lit and integrated into our main application developed with Vue 3. The app is compiled as a website hosted on Firebase and is also available in mobile versions (iOS and Android) through a native webview implemented with Capacitor.

Issue details:

• We handle over 400 sessions daily, and approximately 10% of these experience intermittent issues or complete connection failures.

• These issues appear to be more frequent on certain days and less frequent on others.
• The interruptions are highly correlated with the internet provider. Specific examples include:
  • In Colombia, users with ETB report numerous issues. However, they do not experience problems using platforms like Google Meet, suggesting a possible difference in DNS configurations or access to static files hosted by Zoom.
  • Starlink users worldwide have also reported similar interruptions.
  • In Venezuela, users with Wellcom (a fiber optic provider in Caracas) have experienced similar failures.

Key points:

• These problems occur both in our implementation of the Zoom Video SDK and in the official Zoom app, indicating they are not related to our configuration or implementation.
• We migrated from Twilio to Zoom in June of this year, so the stability of the service is critical to our operations and the continued growth of our business.

Please investigate internally to determine if there are connectivity issues related to specific regions or internet providers. We are open to providing further technical details or collaborating in additional testing to help resolve this issue.

Thank you for your attention, and we look forward to your prompt response.

Here is one of the error messages when the connection to the websocket fails:

GET https://zoom.us/wc/lsdk?topic=MTExMTExMTExMTExMS0xMTExLTExMTExMTExM...UPtYAtDhhXke1FkCUXNiM&lang=en...

net::ERR_CONNECTION_TIMED_OUT

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I'm unable to upload images with the errors, the interface says: "You do not have permission to upload images."

Hey Zoom thanks for messing up my meeting with your involuntary disconnecting and reconnecting me to an important meeting of my life because of your forced update. I'm in the middle of the meeting and there's no option to postpone to re-schedule the update. 

"zoom cloud service will upgrade shortly you will disconnect and rejoin" 
I wish there's a way here to attach the image/screenshot

The notification is like a time bomb that will suddenly pop-up without any notice then the countdown starts around only 20 seconds. You have no other choice but to be alarmed because you can't cancel it, can't postpone, can't do anything about it but to watch the clocking ticking down while being frustrated because there's no window or heads up to tell your co-workers that you will get disconnected. 

Whenever I have a scheduled meeting in Zoom (for my Company's zoom instance, not my personal one), Zoom on my iphone starts to ring. I cannot see a setting to disable this. I do not want to disable notifications for phone calls or if someone calls me in Zoom.  Can I somehow turn just this scheduled meeting notification off?

This only seemed to start when I started at a new company that uses Zoom for meetings. I did not experience this in my personal Zoom scheduled meetings.

Thanks

I am working from a new imac and have followed all the advice i can find to turn off this feature. It all says top left, click on turn centre stage off. There is nothing in top left and i have been through every setting and menu bar, as well as searching on zoom but cannot find anything on centre stage