I have a brand new (four-day old) Macbook Air M2 2022. It has only had Google Chrome, Zoom and Teams Apps installed on it and no documents or data have been transferred. All the recommended updates have been installed and the device is running the latest version of Ventura.

Every 15-30 minutes, the camera freezes for anything between 20-40 seconds and then unfreezes and there is a message saying that 'Your Internet Is Unstable'. However, the Internet speed and stability have been checked via a dedicated website online and also manually by a registered service professional and it has been deemed Fast and Suitable for Intense/Heavy Usage - so that is not the issue.

Following specialist and community guidance online, I also Disabled Hardware Acceleration in Zoom, but that hasn't helped. I also tried closing all Apps other than the specific Zoom App, but that hasn't solved the problem.

An Apple specialist said that it seems to be a case of some plugins interfering with the user behaviour and that something in the background makes the App think it is not getting Internet access. They recommend asking Zoom for guidance. 

I tried Zoom in Safe Mode and the camera seemed fine and did not freeze in 4 x 30-minute Zoom meetings. I have done a Factory Reset on the Apple Macbook Air and downloaded only Zoom without Chrome but the Zoom camera still froze for a few seconds near the beginning of the call.

If you have any suggestions of what to try next, that would be extremely helpful and very much appreciated!

I have had Macbooks before and have never had an issue (including while using the very same Internet connection combined with Zoom). I rely 100% on Zoom/Teams for my work and unfortunately shall have to return the device if this issue cannot be sorted out - which will be both disappointing and disruptive, as well as highly perplexing, as this issue (which many other users are experiencing) surely has to have a solution?!  

Hi all,

I tried to record a class meeting for the University and chose the "cloud recording option". While the meeting was ongoing, it clearly indicatd that a recording was in progress, but after the meeting and having stopped the meeting, no recording is to be found anywhere.... even in the web interface, under "cloud recordings", there is no indication of the meeting ever having been recorded. Can someone help with this? What did I do wrong?

I was downloading a meeting I just had, when I lost power to my computer. When I got it back I see no way of resuming that download.  And the meeting is showing as not having happened.

Is that recording lost?  Is there any way to recover that meeting and resume the download?

Hello,

We are having a strange problem when a user starts a Zoom Room meeting via the Zoom Room tap screen. The users in the Zoom Room see "host will let you in soon" message when attempting to join the meeting. The only way you can start the meeting is login to a laptop/phone, open the teams, app and allow the meeting to start. 

This is very inconvenient because many users do not bring their laptops to the meeting. Is there a way to remove this option?

I have a Zoom account and recently re-installed Zoom on my laptop but am getting Error 403: app_not_configured_for_user when I try to access a meeting link.   Some internet posts say this means my account is not active (paid for?) but I am on my home laptop.   Ideas?

Hi, I am hoping to get some help with this problem.... 

I want to set up my zoom/google calendar to give my clients the opportunity to self schedule time slots in 15 minute blocks for 2 or 3 hour periods during the day. But when I set this up using google calendar and I click on appointment slots, it does not appear that zoom conferencing is an option for that item. I tested this with both a google and a yahoo account and it would not populate the option for the user (external) client to be able to make a 15 minute zoom call consultation from a menu of time slots.... It only populates as a google meet call, which I switched off....