I've been using Zoom in my dance studio for many years – always with the same HD webcam (Logitech). The video settings in Zoom were always set to HD, and everything worked fine.

Since last week, the HD setting in the video settings has been disabled and can no longer be clicked. I've already checked all software (Zoom, Logitech camera, Windows) for updates. Zoom is the only software running on my PC; no other programs are installed.

When I log in at home with the same camera and the same zoom account, I can activate HD without any problems. I've also tested a camera from another manufacturer – and it also has the same problem.

I've tried everything, but I can't figure out what's wrong. I haven't changed any settings or software, and suddenly HD no longer works.

Can anyone help or has the same problem?

I face an issue when using my Sony XM5 headphones during meetings, whenever I take headphones off to do something else, the meeting audio always automatically disconnects. I have to restart my headphones to reconnect to the audio.

I checked my headphone settings and turned off the 'Auto Pause When Take Headphones Off' feature. I haven't encountered this issue when using any other apps on my phone or computer to play music, it only happens when using Zoom.

Dear All

I am an online tutor.  One of my tutees cannot join a meeting using her laptop but can using her mobile phone?  Unfortunately this cannot be a fix as she cannot use the interactive whiteboard.  I would be grateful if anybody has any suggestions.

Kind regards

Len

Currently using Zoom app on my samsung s8 tablet, in landscape (with a keyboard). Whenever I join the meeting however, my camera rotates the view 90 degrees, as if it doesnt register that the device is been used in landscape.

As far as i can tell, there isnt an option to rotate the camera on the app (i.e. no options button next to the video for settings change). 

Is this a bug/can it be fixed? 

Cheers

Lately it has happened a few times that while being in a meeting, the app had an error and crashed, the issue being afterwards it was impossible to start a meeting again. I tried to solve it by updating the app, restarting my computer, de-installing the app and installing it again, of which the latter worked so far.
But this morning it didn't work, and I suspect the problem is that after crashing the app still thinks to be in a meeting, which seems to make it impossible to start a meeting again. I also tried stopping the meetings from my 'task manager', but that also didn't work today.
Does anyone have ideas on what might cause this problem and more importantly, what I can do to solve it?

Many thanks!