Music student's audio being suppressed

[Lou7]

My piano student's piano sound is being suppressed during meetings. He says he hears my piano sound fine. I have "original sound for musicians" turned on. Does he have a similar option somewhere on his settings?

He is using an Android phone and I'm on my laptop using windows 11.  

I've had similar problems with other students but they were able to adjust audio settings on their phones. How can I instruct him to adjust his Zoom Meeting audio settings. He claims he can't find anything.

Thanks

[storyhub]

How to use original sound in a Zoom meeting

Original audio is the only advanced audio profile available on the Zoom mobile app. Once enabled in settings, you can enable or disable it during a Zoom meeting from your mobile app.

1. Sign in to the Zoom mobile app.
2. Start or join a meeting.
3. Connect to meeting audio with Wifi or Cellular Data.
4. Tap More 
5. Tap Enable Original Sound