One of my students is unable to access my zoom class recordings on ipad and on laptop. She is receiving a message that the recordings do not exist. She can access them on her iphone, however, and none of my other students are having trouble with them. Any thoughts as to why this might be happening?

Hello Comunity

Since the latest version of Zoom 5.13.4 (11835) we have the problem that we can not schedule appointments. We get the following error message "Update failed. Try again."

If we install an older Zoom version such as the 5.9.1 (2581) , the scheduling works fine.

What is different about the new Zoom version? Do additional ports need to be enabled through the proxy?

Thanks in advance for your help

I use my tablet for Zoom meetings held once a month. I don't use it other than that, so the new automatic updating feature--implemented in January 2023-- doesn't work so well for me. I find that Zoom began its update of my app as I signed on to the meeting last week. That is really bad timing and I missed part of the meeting because of it. How can I manually update Zoom, proactively?

When attempting a basic 1-1 meeting today both of us had the same issue...a new 'JOIN AUDIO' pop up that made no sense and was impossible to resolve. See the attached screenshot. In the end we had to abandon the meeting and use FaceTime instead. 

Can anyone help? What are we supposed to do? 

Thanks in advance,

Edda x