Hi,

Our client success team has a reoccuring meeting with one of their clients and now they cant join the zoom meetings any longer. Everytime they attempt to join it states the following error message:

User: arn:aws:iam::787345941828:user/web_user is not authorized to perform: dynamodb:Query on resource: arn:aws:dynamodb:us-east-1:787345941828:table/us06_ZMWEB_MTG_TEMPLATE with an explicit deny in a service control policy (Service: AmazonDynamoDBv2; Status Code: 400; Error Code: AccessDeniedException; Request ID: 2S4P2BN8M5A97AR07B8K7CF7D3VV4KQNSO5AEMVJF66Q9ASUAAJG; Proxy: null)

Can someone please tell me what is causing this? 

Thank you!

I have disabilities and have spent countless hours attempting to gain help from Zoom via 3 phone calls and 2 support tickets, but they do not care to help me at all unless I pay them a ton of money, that I absolutely do not have. Maybe someone here can and will be able to help me?

Up until now, my Zoom app (downloaded to the hard drive of my Macbook Pro laptop) has always opened Zoom meeting links via the Zoom client app downloaded to my hard drive. However, this past week, it has not been working. When I click on a meeting link, and the Zoom web page opens, the meeting does not open at all, and there is also not a little drop down from the top of the webpage (as an alternative to click on like there used to be). Also, I usually even open the Zoom client app in advance before meetings, in case it needs an update.

When I click on the blue "Launch Meeting" icon at the bottom of the Zoom web page, still nothing happens. I then click on "Join from Your browser" at the bottom where it says, "Having issues with Zoom Client?" However, when I join from there on the web browser version only, not only do my personal settings (photo, pronouns, etc.) not show up, but everyone's videos are very choppy or frozen and that is not something I can endure, nor should I have to. 

I did all the troubleshooting that I could think of myself, and I searched the Community help forum pages. No luck at all. But I have now realized that I am not even having this problem on Google Chrome. The problem is only happening on the Firefox browser. Strangely, my Firefox browser is actually fully up-to-date. It is my Google Chrome browser that can no longer be updated, due to my older iOS operating system limitations! I ONLY use Firefox for everything graduate school related and for streaming videos however, for that very reason as well, and so I NEED for my Zoom client to work via clicking on links through the Firefox browser. What is the problem?

Firefox works better and faster than Google Chrome for me, for EVERYTHING else, other than Zoom. I have no idea what is going on. And Zoom does not care about me, my disabilities, or my problems with Zoom. I can only HOPE that someone in this community is both Zoom and tech saavy enough to be able to help me resolve this. THANK YOU IN ADVANCE IF SO, FROM THE BOTTOM OF MY HEART!! Compassion and empathy seem to be more rare than ever these days!

Until last week I was able to open recording all the time.  Starting this week, I can no longer open them on Chrome.  How do I fix that so I can open them again??

When I register to sign in, click the "I am not a robot" and hit sign in, to loops back to the same sign in page and never opens the link to the recorded meeting.

How do I schedule a recurring meeting that always has the same meeting ID? I go to Schedule a Meeting and fill in the stuff.

I have personal meeting ID checked, but that appears to be only for instant meetings. The second I select the option for reocurring, the option to keep it on personal meeting ID goes away.

Thanks.

Our moderator seems not to fully understand the Chat function.  She has said that it's enough that she saves it and can distributed it later if someone wants it.  I've explained that her saved version is probably only content that was addressed to ALL.  In any case, I don't want her seeing private chat content that was intended only for me, or from me only to certain others.  And even more, I don't want her distributing it.  Bottom line, I want to save my Chat session myself. 

I'm able to do that in other Zoom meetings, but the "..." link for Saving is not present in the meetings she runs. Also, I can't copy the chat screen, which I assume is also because she has not enabled Saving. 

She's asked for a screenprint of where the enabling button (or whatever) is located.  Can someone provide it, or specific instructions?