Good morning,

I have a private free account on Zoom and I started working for a company that has requested me to add me into their Zoom account. This means they could check all my recordings and monitor the activity I do out work on my personal time. I tried to create a new account with another email, to avoid this, but I have not received the Activation email. I tried everything suggested, but still nothing.

Could you please guide me or offer some advice about how to proceed next?

Thanks in advance.

Alicia 

Hi Zoom Support, 

I had sent the invitation to the users below, but they have not received the invitation email for the zoom. Would you please check if those emails were on the bounce back rule or black listed?
***********,
***********,
***********,
***********

Hi,
Failed to add two specific email addresses. An activation email was just not sent to them.
According to a check in the firewall, the email is not blocked and does not enter spam. IPs 198.2.179.123, 198.2.179.168 and 198.2.179.86 already in whitelist in FW. I also do not see any attempt in logs to open incoming session from these addresses. 
All other users in the same domain have successfully activated their accounts.
I also have two extra licenses so it is not a problem of licenses.

I have been teaching piano/keyboard lesson using Zoom, as well as given many lectures for Yamaha using my digital piano. Last Wednesday and Thursday I was unable to hear my students instruments, and they were unable to hear mine. I would hear about 4 notes, then everything was gone. I could hear them speaking perfectly, but no instruments. I use a Windows 10 computer, and all students were on iOS devices. I pay extra for this service, and don't use the free service. What has changed, and what do I need to do to be able to teach successfully again? This is a real problem. Thank you! Lori