Hey there, I'm on a Pro Plan and I've sent a support ticket, but of course, as expected in pure Zoom support fashion, Crickets! with no way to escalate my open ticket.

I run a Mac Online Tech Support Service and I work with beginners/seniors who are already nervous and easily frustrated coming into the call with their problems. 

During a Support Call, I cannot see "EVERYTHING" on the client's screen which makes it difficult to know where I'm clicking when trying to do my work for them due to the amount of floating Zoom windows or Zoom-related interface panels that are constantly in the way, that don't show up on my side. i.e. I only see their desktop.

As most seniors & beginners don't have two monitors, everything is all floating on one screen for them, requiring my clients to constantly move things around so I can access where I'm trying to click.  This is coming across as highly unprofessional. I've lost 2 clients because they got frustrated with the constant instruction to move these windows every 30 seconds, and of course, they will move the window to another area that then blocks my access and the cycle continues. 

How can I see "EVERYTHING" on the "CLIENT" side during a Support Call?

(EVERYTHING = ALL ZOOM WINDOWS AND PANELS!)

I've searched several times through Preferences settings on the Zoom App & the Zoom Accounts/Web pages but can't find anything related to what I'm trying to achieve.

Can someone please tell me how to achieve this? or at least confirm if this is possible or impossible to do?

If impossible, I'm open to people's suggestions on alternative apps/methods as I've reached my peak with Zoom and its terrible customer support.

Thanks kindly,
MOT

Mac 2018, Big Sur, Latest Zoom Build

I am taking an online English course since January, and until now I logged into the meetings by the links that were given to me. But now, when I try to enter a meeting, it requires a passcode. We were never given one, and I thought it could the number imbedded in the link, but I typed it in and it didn't work. Can someone please help me?

Pointed out by our customers that the registration pages are now all sized for mobile devices even when using a browser.

If using a browser on your computer the registration link takes you to the webpage however it is sized for a mobile device. The mobile device sizing equates to the meeting description being truncated horizontally and the formatting is thrown way off. it is a really bad look. 

How do you fix this? It looks terrible and not very professional. 

Have been learning Zoom to help Church better manage their services. Setup FB Live stream by enabling Facebook live in advanced meeting section. Successfully tested from Church Zoom account to my personal Facebook.  When I go back configure with Church FB account, cannot find way to delete my previous test connection in Zoom - when in meeting and clicking on the Live on Facebook option . 

Tried the custom option, but it does not seem to provide  "oly" me option so I don't broadcast my test meeting live on church FB page. So am nervous of that option for now.

Cannot find any resource that helps illuminate how this works  and assume I might be missing the obvious?

Hi there,

we are a learning group using my account for meetings. However, as I am not always present, I want to make a list of 3 people also the  hosts, so that they can be the host on a day without me having to be there in the beginning to make them co-host and so that they can create breakout rooms. I understand that only hosts can create breakout rooms.

I cannot make sense of the tutorials so I thought I just ask you nice people. 

I am sure this is a problem that many people have, is it? So my question is how does zoom handle it and what are the workarounds.