I am trying to access a previous meeting that was recorded, in order to do so I have to register by entering my name and email address and clicking that I am not a robot. Once I do that, the page regenerates to start the registration form over again and does not take me to the recorded meeting. 

Hello,

We have a once a week Zoom meeting w/ our staff (about 20 employees). For about half of our users, the Zoom receiving video is experiencing significant packet loss, which is leading to the video of others in the meeting freezing up.

We have attempted to turn off hardware acceleration for receiving video, but this did not fix our issue. All users are behind the same firewall, so that should not be the issue. 

Does anyone have any ideas on how to correct this?

Thx,

Ap.

I have had an account for several years under ***********....owner Mac Gervan & Associates Ltd....

This email address 'reports' to ***********( the actual email address) and if I need to reset my password etc, when I use *********** it often take 10-15 minutes for google to check my secondary account so often by then my time has expired and I cannot change password etc....

So...I tried to change my email address on account to *********** ended up with 2 accounts , one *********** is a pro account and the other an hour restricted account...and I can't seem to keep them straight and have people having trouble checking in and then get limited to 1 hour...

So, the simplest solution would be to get rid of the ***********, but would prefer to use this account from now on...

Any suggestions??? can I switch my pro membership to the other email address??

or

if it is near end of my year subscription, should I cancel the *********** and upgrade the other address???

---I use my computer and my ipad for zooming...

can you help me here

thanks

mac gervan

613-541-9058