I found a resolution to the issue mentioned in the subject and I wanted to share a more complete version with the community.  Here is a step-by-step on what you can try.

Issue:

Audio is garbled/suppressed when pushing it through from OBS, a Virtual Cable, or some other source to the microphone to share audio with others without sharing your screen.

Symptoms:

• Garbled Audio
• Audio fades in and out.
• Audio sounds clear until about 2 seconds later until it is suppressed

Resolution:

There are multiple solutions depending on your specific issue.  I've listed a few, and the first was the one that resolved it for me.

Do Not Test w/ a Mobile Device (iOS/Android)

I personally tried all of the solutions below just to figure out that the issue was that I was pushing the audio through a PC correctly, but I was listening from a secondary device that was iOS.  The secondary device had to be a laptop or PC.  Unfortunately, iOS after certain updates, enforced noise suppression although "noise isolation" was turned off on my phone.  So what I'm trying to say is that it was working the entire time, but seemed like it was not, since I was listening through a mobile device.

1. Do not listen using a secondary mobile device.  Test with a laptop or PC instead.
2. Enable Original Sound for Musicians (required).  Look further down on how to do this.
   • If Original Sound is showing "off" at the top, just simply click on the words one time to turn it on.

Disable Audio Enhancements (Windows 11)

1. Navigate to Control Panel > Sound
2. Find your specific device > Click on Properties
3. Navigate to the Enhancements tab
4. Check "Disable all enhancements"
5. Click "Apply"

Enable Original Sound

Enabling Original Sound for Musicians is REQUIRED to remove the suppression.  Many claim this did not work for them, but most likely they're listening from a mobile device instead of a PC.

1. From Zoom click on the up arrow next to Audio
2. Select "Audio Settings"
3. Navigate to where it says "Audio profile"
4. Tick "Original sound for musicians"
5. Additionally, tick "High-fidelity music mode" and "Stereo audio"
6. Make sure Original Sound shows "On" at the top of Zoom.  If it does not then simply click on the words one time to turn it on.

Turn off "allow applications to take control"

1. Navigate back to your sound device settings:
   1. Navigate to Control Panel > Sound
   2. Find your specific device > Click on Properties
2. Click on the "Advanced" tab
3. Untick the box under Exclusive Mode that says "Allow applications to take exclusive control of this device".
4. Click Apply
   
   (You may want to also turn off Spatial Sound while you're in this area.)

If you're still having issues, make sure no other third-party apps are taking control of the audio.  I hope this helps a little bit.  If you're still having issues, please let me know.  Maybe we can work on it together to identify the cause.

Hi,

After using zoom heavily for 1-1 coaching calls for over 6 years, I learned about something causing a breach of confidentiality and need to know how I can fix it, please.

Assume I'm on a call 10-12 with Client A.

Client B arrives to their meeting a little early at 11:55 and naturally goes into the waiting room. I see them arrive and don't admit them because I'm wrapping with Client A.

Client B sees the name of Client A rather than my logo as they would see if I weren't in with another client.

This breaches confidentiality and has happened 2x in the past couple months.

Prior to this, I had no awareness that it had ever happened. On Macbook Air running Sequoia 15.5.

Ran following tests:

In room with Client A, Client B joined and saw Client A name (because it's listed on calendar invite so I can track clients).

In same room and Client A had left. Client B logged out and logged back in. Still saw the name.

In same room, Client A had left, host (me) logged out and back in, and Client B logged out and back in and saw my logo as desired.

Goal: Until I admit any client into the room, they see my logo - the thing I set up while they're in a waiting room.

Note: THIS IS NOT ABOUT SEEING OTHERS IN THE WAITING ROOM. This is about seeing the name of the prior meeting whilst in the waiting room waiting for that prior meeting to conclude. I look forward to ideas from this community or from Zoom itself. Thank you.

Hello, I am trying to capture sound from my MPC (third-party software/hardware) and have it recorded during a Zoom meeting. I’ve tried tinkering with the audio settings on my MPC, Zoom and Macbook… but I can’t get any sound when I try recording a session.

I can hear myself just fine and random music I play on my desktop, but when I try to capture sound coming from the MPC I get no sound on the recording. I’ve tried creating aggregate devices, various multi-output device setups, and using Zoom’s native share sound functionality to no avail. I just want to use Zoom to capture music that I create and play using my MPC software/hardware, if possible, so I was hoping to see if there are solutions to help me figure this out.

With the new update the only way to have people in a room see the presentation and the gallery at the same time is to use the "My Screen" tab. However if you are using the "My Screen" tab you can't advance your powerpoint slides using the keyboard. Does anyone have a solution for this? Most of my University's preferred presentation view is slides with the gallery visible for hybrid meetings.

When engaging Original sound for musicians to allow background sounds, this reverts back to full noise suppression without being requested and this can be a random time before this happens. I am running 6.3.6 which has now included an extra audio option - Live performance audio BETA. This has probably screwed the existing software, especially as this is a BETA version. Why has this not been tested fully, I need background sounds for Funeral Live Streaming so that people can hear music and hymns being sung, not any more!!!

I've already written about this in two other posts here, and I've received no response.

I've had a free Zoom account since the beginning of the Covid-19 pandemic.  I find it very frustrating that I can't even get support through live chat.  The chatbot says that my free account doesn't qualify me for chat with a human, and that I have to upgrade.  This is very concerning to me considering the ease with which I could originally use Zoom.

I access Zoom through my browser.  Because Zoom has grown increasingly tech- and graphics-heavy, it's become more difficult for me to do so.  As recently as a few months ago, I could click on Launch Meeting, and I would be taken to the meeting room.  Now the options are Download the App or Launch Meeting in Browser.  I am not downloading any apps when I can use the browser itself.

I use a desktop computer with Windows 11.  My browser is the latest version of Firefox.  I do not use a cell phone, and I do not use other browsers.

My webcam works in all circumstances other than Zoom.  When I click on a meeting link emailed to me by the host, I have the webcam open and audio working.  My Zoom account settings say this as well.  But even with all of this in place, my video will not work when I enter the meeting.  I have to turn on the camera app independently, and then when/if I finally get the video working in the meeting, my audio in the meeting isn't working even though I've turned it on.

I need this matter resolved urgently.  I have telehealth meetings twice weekly with one provider and quarterly with another provider.  Please help me resolve this technical issue.

Thanks in advance.