I have clear proof of an annual membership that seemed to be working fine until I logged in recently and it shows that my account is Basic (free), and no records show that I have a paid Pro account (on web browser logged in) except for an email with a receipt. 

It's the same email address that I signed up with.

Hi all,

At previous place of work I used to have Zoom as a part of my Outlook experience (i honestly don't remember if it was plugin or add-in - I'm not so big on these details) on my PC. And it used to be an option there - as you read an email - press the button at the top and turn the email into Zoom appointment. It would propose the same people to be in this meeting and will add Zoom information (link, etc.) right on top of the email chain.

I can't make anything similar currently at my new workplace. I have a Zoom add-in but it only let's me to start a new appointment from scratch. How do I fix it? Is it still an option?

I have developed a App for teaching purpose. So I want users to attend a zoom meeting who has paid for course. So how can I disable the other users to attend the same meeting? So the flow is, user will click on one button on my app, and they will  be redirect to zoom client (On web, Android and iOS) and join the meeting. So how can I achieve this?

Hey guys, I have a user in our tenant, that has turned off "only authenticated users allowed", which is a setting we allow in our tenant.

Unfortunately, no matter how we test it, externals still need to have a Zoom account in order to join her meeting.

I am troubleshooting against walls, and do not know, where else to look.

In the screenshot, you can see the setting, I am talking about.

Thanks in Advance

I had an issue that shocked me a little and I was wondering if anyone has had this happen with the new updates?

My zoom updated on my computer and I didn't happen to have my camera connected which has never been an issue but when the presenter asked me to turn on my camera, I clicked on the camera button on my computer and the camera window didn't show me...I realized that's because my computer camera/mic wasn't plugged in. Silly me. But before I could plug it in to fix my mistake I realized it was actually showing a carpeted floor...who's camera is it showing instead?? It had automatically connected to the camera on my phone even though I was zooming from my computer and it connected to my airpods for audio since they connect to my phone but my airpods weren't in my ears. 

I felt like this was a violation of privacy that the zoom app on my phone would decide to be so smart that it turned on my phone camera since there was no camera on my computer. I assume that's why the zoom app did this. It sounds cool at first but I'm actually concerned now.

Hi,
I and several people in the zoom meeting aren't able to see all of the chats that are sent. I am able to see all of the chats (I think) when I sign into the web version of zoom, but not on my app. 

I've tried changing settings but nothing solved the issue. Any suggestions on what to do?

When I begin a Zoom session my face is seen in normal size.  As soon as one other joins the session my face is seen as in a distance.  The distant view also appears when I join another's session.   All other participants faces appear at normal distant.  How can I prevent my face from appearing in the distance?

Tonight I was the cohost on a meeting and needed to share a portion of my screen. The green square that adjusts what portion of the screen is shared would not pop up, and even though I was clicking "portion of screen" it would only share the whole screen. Why didn't the adjustable green square pop up and let me adjust the portion shared?

Thank you!

Dear Zoom team,

    There was an upgrade that was made recently. 

previous version 5.13.11 ( working well in terms of audio sharing)    latest version : 5.14.0 ( not working well in terms of audio sharing)   OS: Windows 11. Laptop: HP Envy

Earlier to that upgrade: When we share the audio from the Zoom client from  laptop, we can control the volume from two levels. 1) From youtube 2) from laptop volume up button. Zoom client use to take the volume level from#audiosharing #sharing the youtube. So I can even mute the laptop and zoom audience can hear it well. I can adjust the level of volume that I would like to hear when sharing sound. This is perfect ideal thing.

After recent upgrade - 5.14.0,

  When I turn down the volume of the laptop, even the people on zoom are hearing low. So now in order for them to listen well, I have to turn the volume of the laptop to 100%. Now for me sitting in front of lap and to the people around me it is like a noise. 

I agree you introduced this feature to help us, but it has downside too. To resolve this, you can add an option either in Zoom app for audio sharing - Use only the application volume level like youtube / media player and not the volume level of the laptop. 

So many times I got complaints from the zoom audience that they can't hear well. Please consider this as a high priority request. The same feature to be introduced to Mac and Windows both. Because even in Mac, the same issue exists. 

Thanks

Venky