Hi All,

Have a user whose zoom refuses to uninstall

User is on Windows 10

Tried the obvious uninstall zoom from control panel -> programs

zoom no longer in apps now

Tried zoomcleaner

I believe there may be some zoom files in the registry but what's bizarre is the application doesn't appear in the Control panel -> programs and features and the Settings apps & features

I've downloaded the latest zoom meetings client from the zoom download centre (5.15.6)

When i try to install the new version.

a download option with a bar for a few seconds appears then disappears and the old zoom client would open don't have the exact version number but its (5.11.xx)

the zoom registry ive deleted so far is inside for Zoom

Computer\HKEY_CLASSES_ROOT\Installer\Products

Any help appreciated

Before I downloaded the recent updates, Zoom worked fine. I arranged a meeting; and it bounced automatically on to my calendar. I could then send out invites from my calendar (a Microsoft calendar.....) 

I use a Mac. But since the update, it doesn't do that at all. When I try to connect my calendar, and I fill in all my details, it does not connect to the calendar. Utterly useless. Then, when I decide to contact the help centre, it doesn't recognise my account even though I correctly insert the details. I can't speak to anyone; and their so called help centre is useless in trying to navigate this. 

Why did they change it? If anyone from Zoom wants to get in touch, to talk me through what is wrong, then I am all ears. If not, my subscription will be cancelled in a week! 

My daughter wants to learn to play her electric guitar from my brother. He can hear our voices fine but the guitar doesn't come through at all for him no matter how close we are to the mic or how loud the amp/guitar is. It seems like there must be some setting I can adjust?

I have used Zoom for several listening sessions and always record. I have a Zoom Pro account. Previously I have found that transcripts (captions) are provided automatically when recording. This is what Zoom information suggests.

During my last two meetings, one was missing the first 13 minutes of transcript (and I think this is the point where I asked for live captioning) and the other from yesterday produced a recording but no transcript/captions.

In my advanced settings I have enabled captions.

I know there is some lag time in providing the transcript, which may account for my meeting from yesterday. I am perplexed as to why I have an incomplete transcript from two days ago.

Has something changed in Zoom permissions or setting with regard to transcripts? I have a meeting from Monday (today is Friday) and the transcript is fine. I did not change anything about the meeting or settings between then and yesterday.

I'm having an issue on meetings when I am talking to one other person (i don't notice this issue on group calls, when more than one person has joined the call with me). Basically, if I am speaking, it's as if the other person is on mute - even though they aren't. If I'm speaking and other person also begins to talk at the same time, I can see their mouth move on the video but I can't hear anything until I stop talking, and then I can start to hear them again. What I want is for their audio to be enabled even when I'm speaking, so that I can hear if they start talking vs just looking at their video to see if they're trying to say something. 

I am thinking I have some setting enabled or something that is causing this, but I don't know what it is.