good morning,

i want to upgrade but i need to deinstall older version (32bit).
Control panel means version 5.12.9638. Zoom startet mean version 5.12.3.9638. If i want to deinstall the path  which included zoominstallerfull.msi with Versions from 5.12.9638 or 5.12.3.9638 (Loaded manually from web) -> Error Message: is not a valid installation package for this product.
Run zoomclean.exe two times -> once as admin und additional one at user- >PC restart -> no effects.
Software is available, Upgrade will not work. What can i do?

SSO rerouting to safari and it’s time out. I tried same thing with my iPhone 11 it’s working alright.

then I tried to login in browser then I start the meeting and it me to zoom app and it’s waiting state. After some time it got Error Code:- 5003.

Can we address this issue 

Is there a Report that would provide Meeting Attendees, with Attendee User Full Registered Name, Contact details (E-mail and or Phone)?

I noticed that our Report options for meetings located under:

ADMIN > Account Management > Reports > Meetings > Only offers the following options: Registration, Poll  and Survey.

We were advised to use the following report as a solution;

ADMIN > Dashboard > Meetings (Tab at the top of Page) > Past Meetings (Tab) > Enter Meeting ID  > Search

Is there a cleaner straight forward report available that provides the following in one combined report:

• Attendee Full Name ( instead of user nick name, short name or such)
• Time In Meeting with the Waiting Room Status /  Join / Start /Leave /  End Meeting Status combined in one instance instead of Multiple instances in the report.
• Poll Results included with the Attendee Report

Hi There,

This poorly written Zoom KB https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066617 on QoS for Zoom states that to force the client to use different ports for audio, video and screen sharing you need to set “EnableIndependentDataPort”=dword:00000001 in the registry.

However in the section below describing how to configure a Group Policy is doesn't mention any port numbers at all and only shows how to configure DSCP markings for all traffic coming from the zoom.exe.

So I have a couple of questions:
1. If I set “EnableIndependentDataPort”=dword:00000001 what are the port numbers used for audio, video and screen sharing?
2. Does “EnableIndependentDataPort”=dword:00000001  work on the "free" version of Zoom that individuals install manually themselves? I think this might be termed the .exe installer.

I received a notification that Our new SSO Certificate will be issued from the G2 root. As such, we are reaching out to notify you that you may need to add a new certificate to your trust stores prior to Dec 1st, 2023, to avoid a service disruption.

I checked my and couple other trusted root folders and that exact certificate is already there without me taking any action.

So, is this certificate automatically stored there via windows update? 

Thanks for replies.

I am currently having issues with rescheduling certain recurring meetings with the Zoom plug-in for Outlook. When rescheduling, I receive the error code "3000". I have also tried canceling the meeting and creating the new one, but when I do that, I receive the error code "4502". This only happens for certain meetings; I was able to reschedule another meeting in my calendar. I am currently on the latest version of Zoom (5.16.6 (24712)).

Hello, the customer service chat had no clue what I was talking about, so I'm hoping to find some help here.
When I try to go live and stream a meeting in a Facebook Group, I select the facebook group option and when I try to type my groups (it happens with more than one) the group name doesn't come up and I get the message: 
No Matching Data.
The problem has been happening in the last two weeks, I have been using it for years. 
I can't seem to find the issue or the solution anywhere this is my last try before I cancel Zoom and find another platform as I NEED TO be able to stream on Facebook.

Thanks