We are currently supporting a staff member that keeps having issues with using their webcam after they end a Zoom call. The staff member is on a Lenovo laptop, Windows 11 device. Once we reinstall the Video Driver (there is only one Realtek video driver for this device) it starts letting the employee use the webcam on Zoom again. This does not affect Teams. Has anyone experienced this issue? This will be the 3rd time we've re-installed the video driver to get Zoom to work for them. 

Hello!

I am trying to generate a meeting registration report, and when I enter the meeting ID or the date of the meeting it shows no data. It also shows no data as a result when I search for meetings I have already generated registration reports for in the past. Why is the registration report not generating properly? I am logged in and have done this same process several times in the past.

Thanks! Abbey

I am going out of the country for 6 weeks so another person needs to be the host. I was able to register the new host as a user but I was only able to sign him up for basic service which is the free service so his time is limited to 40 minutes. Does anyone know how to access our full service for the new host?

I met with my vocal coach today, and she could hear me perfectly well through the mic on Zoom. However, when I tried to play a backing track from my computer system (Macbook Pro) to accompany my singing, she could not hear any sound. This has worked perfectly up until now. How do I troubleshoot this?

Hi,

I have a participant who can enter my zoom meetings without the mic being under my control as the host. The mic icon is not visible on their zoom window, in the zoom window drop-down-list or in the participants list.  Where the mic control is usually displayed there is nothing.  And when I hover over the video control menu the Ask to Unmute options does not display. They also can still use their mic when I disable the Unmute Themselves option in the Security drop-down menu.

I can still hear them and they speak with the group without any problem, but I don't have any access to the mic controls and can't turn it off. I've asked them to turn the mic off, and they say they've turned it down on their end. 

Effectively, I have zero control over their wish to speak whenever they want.  Given I run a silent writing group, this opens up a security problem with zoom bombers.  Several of whom I've already had to deal with.  And my first line of defence being to turn off all the controls.  But in this situation I can't turn off their mic.

Has anybody else had this problem, and have you been able to prevent participants from entering the zoom room with total control over their own mic with the mic controls invisible?

I have had a recurring issue where meetings I schedule through the Outlook plug-in (version 5.14.10.876) are then be deleted on their own right after scheduling. This seems to occur when I do a meeting request (no sure if it also happens on a regular scheduled meeting) and have the plug-in schedule a Zoom meeting with it. I did not have this issue with prior versions of the plug-in.

Are there any know issues/bugs with this release?

Steven Pearl