Every time I try to load a Virtual Background, I get a spinning wheel and then my force quit window shows Zoom as "not responding". I've terminated my account, thinking old images or videos were the issue. However, when I opened a new account I'm running into the same problem. This has never happened before: wondering if there is a bug?

I had successfully configured all settings, and the Zoom meeting functionality was operational for the past few months. However, over the course of the last few days, I've encountered persistent issues with joining Zoom meetings.
The error message displayed is as follows:

Method: 'join'
Status: false
Result: null
Error Message: 'Fail to join the meeting.'
Error Code: 1

My current Web SDK version is 2.6, which is the last version supporting the API key. I've followed the necessary steps to ensure the proper setup, including the required API key. Despite this, I'm still unable to successfully join meetings.

I kindly request your assistance in investigating this matter at your earliest convenience. Your insights and guidance would be greatly appreciated in resolving this issue promptly.

Thank you for your attention to this matter.

I read recently about the new Zoom IQ product and had some questions about data collection. My understanding is that Zoom IQ will display an option for users to participate in a Zoom IQ improvement program, but they can opt out if they would prefer. Is this correct?

Secondly, how does data collection apply to users who do not have the Zoom IQ product available to them? What happens if a user without Zoom IQ is on a call with a user with Zoom IQ? Does the user without Zoom IQ have an option to opt-out of data collection?

Lastly, what happens if some users on a call have opted in and others have opted out? Is data collected?

I've been asked to join a ZOOM meeting tomorrow with HD enabled on my ZOOM account.  I have no idea how that enabling happens. I'm sure this has been brought up in previous discussions. Can someone please direct me to where I might find that answer?

Thank you!

Richard

Good afternoon everyone. Can you assist? I am on a 2017 HP Laptop. I have a problem with the microphone during a ZOOM meeting. I can log in with no issue. However, I can see and hear everyone, but they cannot hear me. The video is working fine. I have went through testing the microphone, but it's not recording or repeating what I say. I've upgraded all of my drivers and systems with HP this morning, and they say it should be working. Again, it's still not working. Any suggestions?