Hi Everyone,

I have an Apple TV in my office.  My apple account on my devices cannot be my work account, but my work account is the one that is tied to my zoom account (and links to my calendar, etc.).  I would like to set up the Apple TV zoom with my work account so I can use it for meetings.  Is there any way to set up zoom on Apple TV with a different account than the one that I use to log into my apple devices?  Thank you!

Hi everyone,

A client of mine would like to use the Closed Caption setting to save a copy of the meeting transcript. Due to the nature of their business, they will not be recording the meetings, they only want a transcript for reference. 

We need to know if Zoom retains a copy of transcripts that were created using the closed captioning function when meetings were NOT recorded. 

Does anyone know the answer to this?? 

Thanks in advance! 

I have 2 regular recurring meetings - one every Monday at 11am, and one every Wednesday at 6pm.  Today I discovered the meetings are no longer showing up on my list of upcoming meetings.  There's nowhere to start the meeting from.  I could recreate it, except the meeting link has been published  a number of places as they are regular office hours for virtual students.  If I find the link (like, that I sent out via email to a student in the past) it lets me start it and recognizes I'm the host, and all is well.  But how can I get it back to showing up in my list of scheduled meetings??

On a regular basis the video pauses for a second or is delayed. I also get a message that my internet connection is "unstable". Any ideas? I've had Spectrum come out and they say the internet connection is ok. They even gave me a new modem.

I use Zoom Workplace 6.2.3 on a Mac. My organization has cloud recording that is turned on for meetings.

I've reproduced this problem with 2 different computers using 3 different sound cards. When I'm in the meeting everything is fine, but the recorded video file only has sound in one channel. I'm not doing anything interesting with stereo imaging but it's annoying to have audio in one channel only when it was recorded in 2. I've double checked everything on my end - sound card, inputs etc and as I said it seems fine in the meeting and I have reproduced it on another sound card and even another laptop (all Macs tho; I don't have Windows to check). Is this a software bug being worked on? Or am I missing something obvious? Thanks.

Hi Team, 

I am looking for some support around an issue that I am facing -  recently I downloaded the latest version of zoom on my MAC laptop and from thereon I am seeing a strange behavior, let me explain the scenario step by step :- 

Step 1 : I am in a group meeting and the zoom host put a spotlight on me. 

Step 2: The host then put a spotlight on one more person. Lets say Person 2. 

Step 3: Now I am in the speaker view on my zoom and I see myself and Person 2 in spotlight and it appears "vertical" in my laptop, I see myself at the top and Person 2 is at the bottom. 

Step 4 : However, previously under this same situation (as mentioned from Step 1-3), I was able to see myself and Person2 in a side by side view when spotlighted.

I want the old view back where I can see myself and the Person2 in a side by side view. What is the setting I am missing? How can I go back to my old view since it's imp for my meetings. 

I am trying to set up a meeting in Outlook from the calendar page.   After I click on Schedule a meeting, the Zoom - Schedule Meeting window opens with the choice of Meeting ID, security, video and audio settings and then the default is to click save.   Usually that works fine up until that point.

Now when I hit save, a new window opens saying to enter a start time and duration for your event so that the end time is later than the current time.  All that I can do is click OK.

Then it becomes a blank meeting scheduler as if Zoom is not working.   None of the Zoom info populates.

How do I fix this?  I am on the Pro Plan.  Windows 11.  All the latest versions installed.