I haven't recorded many Zoom meetings. This time something weird happened and it somehow recorded the video as music, and I can't open it at all. Is there a way to change it to video? I'm not very tech savvy, so no complicated language, please!

Hello, I am using zoom version 5.15.11, so I can not share the screen in a meeting when I pulse "Share screen" option appears a window with only 3 options:

- Use system desktop capture

- Use system window capture

- Whiteboard

I chose the first and the second one but do not work. I review the share options in the app and is active, I don't know what can be happen.

Thanks in advanced

For all users at my organization, user search has stopped working. At this page

https://[my_organization].zoom.us/account/user#/

, search returns no results unless you've typed the beginning of the email address. So if John Smith has username j smith @ school . edu, these queries would be successful:

jsmith

jsmi

jsm

and these queries would fail:

John

john

Smith

smith@

This is becoming a real nuisance.

**I added spaces to the fake email address because Zoom's autoformatting thought I was entering my real address and was getting scared.

Hello all,

Zoom has me going around in circles and I cant seem how to solve this.

I had a google account (gmail-account#1) and I had a paid subscription and would login to the browser and desktop app no problem. I then disassociated that google account with Zoom and I'm using now ( gmail-account#2) with my zoom account.

When I try to login with the desktop app its asking me for my email and password, why? I have the gmail account associated with Zoom. So I click on "forgot password" and it brings me to the zoom account web page. It doesn't give me any options to change my password. If I look on my profiles I have my (gmail-account#2) linked to the Zoom account and thats it.

So where is the problem? Why can I not just sign in with Google from the desktop app and its forcing with to use a password?

Also, ever since I'm using this (gmail-account#2) - it put me on the free basic plan.

Thank you for your help.

Hello. Yesterday when accessing zoom for win10 desktop I received an error message 50003. I tried to update to the new version 5.16.0 (22201) (64 bits), but now the installation of the new version is not completed and no error is displayed. Is anyone else going through this? Thanks.

Hi. I am having an audio issue with zoom that I can't work out. I've looked everywhere online and tried everything. It's not the obvious things like not having audio turned on. Everything is on and set correctly. I am trying to screenshare ableton live. I have the output from Live set to zoom. But zoom recieves no incoming audio. Its not an issue with live as its the same with any other software I tried. There is no sound showing up on the bar in zoom settings. The mic works fine. The issue is the same on another computer also. Am I missing some setting somewhere. Or is it not possible to transmit computer audio while on a basic account maybe??

Any help would be greatly appreciated.

Thanks.

Neil.

Is there any way to get phone support? I am happy to pay. I have spent this whole day trying to figure out meeting settings. I made a few errors and unable to figure out how to correct them and send updates to attendees. It is a very important meeting and my first time setting up a meeting. Can I upgrade another step for a month and ask what is really a simple question probably with a simple answer? I am really desperate or wouldn't write.