Hello,

I tried to ask Zoom Support a question but apparently only paid users receive support so I am directing two questions below to Zoom community and hopefully someone will know the answer. I can try to help someone else next time, thanks !

Oct 12, 2023, 19:54 GMT+2

Hello,

I hosted my first Zoom meeting today, earlier I was only joining Zoom meetings hosted by others. Unfortunately, it was at least a partially not-good experience for us. I am aware that partially it could have been related to the fact that I was the host for the first time and one of the users did not have experience with Zoom. But still, I would like to investigate the reasons for this because, at least partially, it seems that the cause was that Zoom is insufficient "user friendly". Firstly, I started the meeting earlier than planned to be able to help participants let in, even though I did not know how I would be notified that two participants were waiting. To make sure they do not wait, I checked the meeting settings and unchecked the option "give permission to participants to join meeting". However, they said they were still waiting in the waiting room and I also waited online in the meeting not knowing that they already arrived. Finally, one of the participants called me and told me that they needed to be admitted and, to my surprise, that there were apparently "two Zoom meetings scheduled instead of one". I immediately admitted both participants (even though they should have been able to join without me approving them) and, even though I was able to see and hear one of the participants, the second one could not be heard. Perhaps there was something wrong with his audio settings so we can leave it but my questions are :

1) Why I did not receive any notification (neither in Zoom nor by email) that participants are trying to join the meeting? If there is no notification, how should I know that participants are waiting in the waiting room?

2) Why there were apparently two different meetings scheduled even though I scheduled only one? I do not know if it may have impacted the situation, but I registered my Zoom account using one email address, but I used another email address as a participant. Also, I scheduled this meeting from the computer but started the meeting initially from my phone. However, at least by common sense, this should not make any difference.

Further, not being able to hear one participant (who I believe did not receive any prompts from Zoom to fix audio settings to join), we switched to WhatsApp, but this time the others were unable to hear my voice, even though before the conference one of the participants called me on WhatsApp and was able to hear me. Finally, as this meeting was important to all, we moved to Microsoft Teams.Interestingly, none of the participants had even the smallest issue and everyone joined teams and the whole meeting went almost uninterrupted. I supect the next time our team, if we meet again, will prefer Microsoft Teams over Zoom but I would like to still get some feedback on how we can improve our experience with Zoom, especially regarding the answers to two questions above.

Thank you!

Mirek

I've followed all instructions for using Powerpoint as virtual background.  My zoom client is updated, My computer itself is updated (Windows 11) .. it should work.  BUT the Powerpoint button is greyed out and won't let me add Powerpoint as a virtual background (so that my image video is part of the presentation)    I can do the usual share screen, but the advanced tab simply won't let me add Powerpoint .. as stated above, it is greyed out and not letting me use it.

So I bought a Lavalier Mic set with a USB-C transmitter to use with my Samsung M33 Android 13 phone. Only to find out that the only App on my phone that refuses to use them is Zoom.

I've tried the built-in voice notes, the built-in camera app and Discord for Android and they all use the mics just fine. Yet Zoom defaults back to either the built-in mic and speaker combo or to a Bluetooth headset if I have mine connected.

Has anyone found a way to make Zoom use an OTG USB-C mic at all? I've seen older posts on this with no luck or updates, I was wondering if anyone finally fixed the issue.

It also doesn't seem to like the shotgun mic I use in the 3.5mm plug either, again that works fine in the other apps but not in the Zoom app on Android.

Thanks

Hi,

I am experiencing several problems with different audio devices through Zoom that prevent me from carrying out my activity and it is being a real problem since I have had to cancel my next meetings for this reason.

The first is with a bluetooth headphones. I connect the audio system through headphones, but I stop listening to Spotify (I need Spotify music to carry out classes). I can listen and my audio plays, but I automatically stop listening to Spotify (necessary for my session). This has never happened to me before

The second is with a Tonor wireless microphone (https://www.amazon.es/gp/product/B0BXC4G9J8/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&th=1). Zoom recognizes the microphone, it works and sounds great and after a minute, Zoom disconnects it, indicating "the microphone has stopped working."

Previously both devices worked perfectly, and they work perfectly with other applications.

I have uninstalled the zoom app for PC and reinstalled it, but both devices continue to crash. Any ideas?

I’ve been trying really hard to fix this issue, but I haven’t found any help on this forum. I also haven’t been able to connect with Zoom customer support because I’m stuck with an AI chatbot that couldn’t transfer me to an agent.

So, here I am. I’ve recently started using Google Workspace for my business, and I have my business email address set up with them. When I try to schedule a meeting on my business calendar using a desktop application, I check ‘Google Calendar’ and hit ‘Save’. However, it keeps saving to my personal calendar.

This has caused me an embarrassment with a client, as all my business meetings are supposed to be on my business calendar, and I don’t want to show my personal email address. So far, I haven’t found a solution.

Can you please explain exactly what I need to do? I thought it would be straightforward and that meetings would automatically save to my business calendar, not my personal one!

Buenas noches hace ya varios meses tengo el problema de que el audio se distorsiona y los integrantes del zoom me dicen que se me escucha como "robotizada". Ya he corroborado con la garantia de la computadora y el microfono y audio funciona bien. Tambien he corroborado con la empresa de internet y no hay problemas en ello.

Quedo atenta y a la espera de una respuesta.

Muchas gracias

We have a account that has a Pro License attached. This account can have an open meeting for hours without any problem, but if someone joins the meeting, then leaves, and the Pro License Host is the only person left, the meeting will time out after 40 minutes. This defeats the purpose of the Pro License for our needs. How do we stop this?

We have already verified that the account in question has the license attached to it.