Hi there, 

I have the Zoom Pro licence. I am the one using the licence, but have added an admin with a basic account. Even though I have granted the role of admin, he cannot see any cloud recordings.
How and where can I change that?

I have been searching for answer for about an hour now and am still clueless

Best regards

Timo

Hello,

Thank you for your help in advance.

When I make calls via my Zoom desktop client, I cannot get the microphone or audio to work - this is on calls only, in meetings it works fine. I've been using my same mic, headphones, computer, etc. to make calls for months, but now suddenly they stopped working. My audio and microphone still work fine when doing the Zoom "Test" and they even work in Zoom meetings once I turn on the "Join with computer" button in the meeting (even though I do have it checked and enabled already in my settings to do this automatically, which is strange). My audio/mic devices all work completely normally on non-Zoom sites as well.

I've tried many tutorials already, including:

Restarting my device

Reinstalling and re-logging into the Zoom client

Plugging my mic into a different USB port (as well as making sure the USB ports are all functioning properly)

Ensuring the mic and audio is allowed past my Windows privacy/permissions.

Doing the "Test Speaker" and "Test Mic" tests, as well as making sure the appropriate speakers and microphones are selected in the dropdown in Settings -> Audio.

For all intents and purposes, my device and mic/audio all work 100% fine throughout Zoom, with the exception of when I make calls, when it's suddenly stopped working for a couple of days now seemingly without explanation.

I'm at a loss and not sure how to fix this. Any help is greatly appreciated - thank you!

Simple if in a zoom meeting and recording the recording is fine. But if you share a screen it changes to a portrait frame and a horizontal picture/video, regardless if the share is either way. Changed ratio aspect to original aspect, and not scale to fit. 
Is there more ratio aspect settings in the shared section ? It also happens when co-host share, on there phones probably because they are portrait. Or when we share music so partisans can hear it better. 
How can we share and ensure the recording ratio aspect doesn’t change?

Note the actual livestream aspect ratio does not change, all looks good from the live screen. Hence why it is confusing when it changes in the recording. 

Please fix this if you can Zoom, looks like a few people have this issue and have to use work around sir not use the option. Sad if your options are not useable. 

I use zoom everyday so I have lots of regular sessions. I can't add one person as an alternative host/co-host, it says: 'One or more of the people you want to add are alternate hosts or are not members of this account. To continue delete: name' 

what's wrong? the 2nd person has definitely got an account. How to fix this?

thanks in advance 

I've been transitioning to the "new" Outlook desktop app to manage my Google accounts. I've installed the "Zoom for Outlook Extension" version 2.7.0.0 using the "Get add-ins" button in Outlook. This causes the add-in to show up in both Outlook on the web (at www.outlook.com) and in the new Outlook desktop app. On the web version, I can add Zoom meetings to the calendars of Google accounts, but on the new desktop app I can't (the option to create a zoom meeting is missing from the new event pop-up). Anyone know if this is just how things are, or can something be done?

Hello!
I used this very helpful article to enable Facebook livestreaming - https://support.zoom.us/hc/en-us/articles/115000350406-Streaming-a-meeting-or-webinar-on-Facebook-Live

And my settings are saved to enable livestreaming.

But when I go into a meeting, and click 'more', there's no option to go Live on Facebook.
Please help! I have a meeting tomorrow I need to livestream.

Thank you!

In my old company, I had the ability to sign in as a Live Assistant on any meeting across the organization. Can someone help me understand what specific licensing model that feature is available under? I've tried calling over the phone, and working through the ChatBot, and I can't seem to find anyone who knows what this is.

Thank you for the help!