How do I assume control of another person in my meeting's computer? | Community
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Newcomer
PaoloBarone
Newcomer
October 26, 2023
Question

How do I assume control of another person in my meeting's computer?

  • October 26, 2023
  • 1 reply
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How do I assume control of another person in my meeting's computer?

 

I have the latest version of Zoom -- the Google Extension version.  I had great trouble trying to download the desktop version of Zoom, so I installed to Google Extension version.

 

Thanks,

Paolo Barone

 

1 reply

F
Community Champion | Customer
Frank_TB
Community Champion | Customer
October 27, 2023

Hello,

 

Using Remote support session

 

A remote support session allows you to remotely control and restart a Windows or macOS computer. The user initiating the support session can:

 

  • Request desktop control
  • Request application control
  • Request computer restart

 

Prerequisites


Zoom desktop client for Windows, macOS, or Linux: Global minimum version or higher
Free or Paid account
Remote support feature enabled on the meeting host's account

 

https://support.zoom.us/hc/en-us/articles/208072316-Using-Remote-support-session 

 

Regards

 

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P
Newcomer
PaoloBaroneAuthor
Newcomer
October 27, 2023

OK.  I uninstalled the Zoom Chrome extension and I installed the Zoom Windows Desktop version.  I do not see "settings" or "support."  On the bottom of the black Zoom meeting window, I see:

mute, start video, security,  participants, share screen, reactions, apps, whiteboards, notes, and end.

 

Where are Settings and Support???

 

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