Hi Folks, my music students have had a few significant problems with Zoom these past few weeks; one is that some are being told they need a commercial Zoom account to log into my room when they never have before. Second, is the audio settings have changed, again, making it nearly impossible for participants *not using audio interfaces to "broadcast" anything but their voice. Mac, PC, tablet, phone whatever, even the original sound for musician's setting doesn't fix this. I know this used to work perfectly when they just called it "noise suppression" (pen clicks, dog barks etc) but not so anymore. 

I'd appreciate any help as I'm losing some online students as a result of this. 

Problem #1: I'm using my own zoom background image and a green screen and my face and hands (all skin) disappears. All you can see is my clothing and eye pupils. It's acting as if my skin is green (and therefore blocked out). After awhile my skin returns, but occasionally disappears again in the middle of a meeting.

Problem #2: I can no longer click on the green screen to match the color. It used to show up as more than a cursor and I could tell the click was picking up my green screen color to match it. I imagine that this could be related to problem #1. 

SETUP: Logitech 930e, MacBook Pro 2020, my own green screen and image of an interior.

"I have a green screen" is checked.

Hey, @Chris_Person,

I assume you’re talking about the associated domain verification process described here:

https://support.zoom.us/hc/en-us/articles/203395207-Getting-started-with-associated-domains 

I’m not exactly sure regarding Zoom, but I know other apps and well known processes like email (SMTP) seem to rely on a consistent presence of the TXT records. I’d advise leaving them in unless you hear something definitive from Zoom to the contrary. 

The TXT records don’t hurt anything if left in your DNS. 

Hi All,

My facebook group is not appearing in the dropdown when attempting to stream my meeting on zoom. 

I have made the appropriate changes to my group setting on facebook. However, still nothing comes up on the drop down? 

Any advice would be truly appreciated.

Many Thanks,

Paul

I hope i can post this that will make sense.  I have one user that is having issues with her video freezing when in a meeting.  The person on the other end says our users video feed is freezing, but the audio is working fine.  On the users machine she is not freezing in meeting window.   the current setup is an external camera plugged into a port replicator attached to a laptop.  Today she used the built-in camera and had the same issue.  all of our other users seems fine and not freezing during meetings.

We have update all her drivers, tried different USB ports.  She does have a personal laptop and when she uses it, it works fine with the same Internet connection.  

Anyway needless to say this is very perplexing and not sure what to do now.  Thanks

I like the waiting room feature and use it to start my meetings on time, when I then admit all and disable it but in recent weeks the option has been grayed out resulting in me needing to continually check the participant window for people stuck in the waiting room even though we've started.  Help!

Please assist:

Anytime I want to join a Zoom meeting on my laptop I am unable to do so by simply pressing the link. It brings me to the Zoom program and then I have to enter the Meeting ID and passcode manually. Is there a way to have the link just launch Zoom automatically? I'm not sure if it's specific to my Zoom settings or my browser (Firefox)? It works just fine on my android....