My blue tooth headsets work great on my computer except on zoom.  I'm working on a Mac.  When I switch to either headset a message comes up that it is switching me to the device specified but then nothing happens and I end up having to listen from my computer audio.  How do I correct this?

I was sent a copy of a zoom meeting that was sent on the cloud. I downloaded the files but cannot figure out which app will open up the zoom meeting from my files. I get a message to look for the appropriate app but have no idea what I am looking for. I want to be able to review the meeting again and take notes. I assume that once downloaded I can go in again and take notes and use the meeting as I need to. I just don't knowhow to re-open it once it has been downloaded.

A few people I have scheduled a meeting with can't access the meeting as they don't have an account. How do I get past this? 

One person was trying to sign on through the computer and got the error message they needed to sign in which they don't have an account. 

Another person was trying through their phone and got the error message sign in to join. It needed authentication on the commercial Zoom platform to join. That person had an account and was able to sign in. 

Is there a way to change my setting so you don't need an account to connect with me on zoom if I send the link to you? 

We have two laptops in our condo - both laptops are experiencing frequent screen freezes while on Zoom. What can we do? Sometimes it auto corrects and sometimes we have to go out and come back in to Zoom. What can we do to prevent this? Should we reinstall?

I’m finding that there are lots of options on the task bar that I don’t need in meetings and events. Is there a way to edit or reorder? 
typical settings would be participants, chat, polls, breakouts 

The most used and useful always seem to be past the three dots 

thank you 

Good Morning! I attended a Zoom meeting and was not the host.  I requested a copy of the video from the host and they are not sharing.  I need the video for a legal case that I have & I need to know if Zoom can access the recording? I will have to subpoena the video when we go to court.  I need to be sure that they do not edit or modify the video.  What will I need to do to access the copy.  

Best Regards,

As host I want to be able to see participants during the meeting, but I want to hide all thumbnails for the recording. I know I can hide video during the meeting which removes faces which is good for the recording especially when I'm screen sharing, but I still want to see participants during the meeting. Is this possible?

Hello, I've run into an issue with my Zoom meetings and my microphone. My computer is a MinisForum HX90 running Windows 11 Pro Version 22H2, and my Zoom version is Version: 5.16.10 (26186).

My Zoom was running fine yesterday, but this afternoon a pop-up window said "Failed to detect microphone and speaker. Please make sure your devices are properly connected." Running "Test speaker and Microphone", the ringtone plays fine, but any microphone I select shows the same frozen input level. The input level varies from 9 bars to 2 bars when I close and open the meeting or I reset the system, but it is always frozen across all microphones selected.

My microphone is a USB-connected Samson Q2U. Here are a few things I've tried to address the problem:

• Made sure I'm not muted
• Plugged out and in the microphone's USB port to check for loose connection.
• Restarted and turned off/on the system.
• Uninstalled then reinstalled Zoom.
• As per youtube videos, went to System > Privacy and Security > Microphone to ensure that "Let apps access your microphone" and "Let desktop apps access your microphone" are enabled.
• In Zoom Audio settings > Advanced, I set Signal processing by Windows audio device drivers to Off (Windows - Raw). Hovering over "Test Mic" it says "There seems to be an issue with your microphone, please select a different device and try again", but the message remains the same even when I plugged in different USB microphones or used the default built-in microphone.
• Updated driver for the Samson Q2U microphone
• Checked for Windows update (there was an optional driver update for Western Digital Corporation - Western Digital NAS, I did it but I don't think that's relevant)
• Tested the microphone by running it on voice recorders. Works fine. In System > Sound > Properties the slider on the input volume does increase too, meaning its most likely an issue with Zoom rather than the microphone itself.

I hope this information was useful. Please do let me know if I may offer further information to help solve this issue. Thank you for reading