I recently added two new users to my account.  They accepted the license invitations and set-up their accounts.  I can see from the admin console that the account set-up is complete.  One of my colleagues logged in and is seeing the message that she is limited to the 40 minute free version.  I pay for a Pro account.  Does anyone have a fix for this or know what I should do to correct it?  TYIA.

Hello everyone, I currently have the following situation:
 
When creating a meeting in Zoom and downloading the .ics and sending the meeting to a Vido Cisco Room Bar device and trying to join the meeting from this device, the following message appears:

"incorrect or incomplete meeting details, please provide the correct meeting ID and passcode"

This only happens when the invitation is sent by downloading the .ics

Could anyone help me please?

Hola a todos, actualmente tengo la siguiente situación: 
Al generar una reunión en Zoom y descargar los .ics y al enviar la reunión a un dispositivo Vido Cisco Room Bar y al intentar ingresar a la reunión desde este dispositivo, aparece el siguiente mensaje: 
" detalles de la reunión incorrectos o incompletos, proporcione el ID de la reunión y el código de acceso correctos" 
Esto solo sucede cuando la invitación se envía descargando el .ics

¿Alguien podría ayudarme por favor?

Hello, Apologies I am relatively new to all this so appreciate your patience. 

For the last year,  I have been teaching a weekly class using a recurring meeting on zoom. Recently a message started going out saying that registration "was closed" when a student would register.  I assumed I hit the 4999 cap. I deleted the rest of the meetings and started another meeting link and sent it out to the several 1000 people registered. (Only about 20 people attend at any given time since it is a drop in class)

However the link is no longer showing up as an upcoming meeting on my computer...but it is showing up on the zoom app on my phone. Is there a way to somehow sync or get the web app to see the upcoming meeting that shows up on my phone?

I don't want to have create another meeting link because this will involve more email and website change which involves other people getting involved...as well as being confusing for those who are struggling already.  It is a problem because I use my computer a lot.  This happened another time before, and it required me to start the meeting on my phone, then open my computer and assign my web zoom as the host. 

Thank you for your help

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