Hi,

Hoping someone can help.  We have several recordings that have the following parameters set when it comes to attendees viewing a recording.

• Attendees must register in order to gain access

• The option for them to download fhe recording is turned off.

When checking the analytics, i am able to see the name, email address and number of minutes viewed.  

I thought we would be able to keep a record if somebody watched part of the recording and then revisited it later in the day as each viewing requires a login.  We have several instances where this has happened and we have been able to see the entire recording has been viewed in 2-3 sittings.

However, I am curious to know, if there is any possibility that somebody could part watch a meeting (eg 43 minutes of a 120 minute recording) and carry on watching the remainder of the recording later that day without having to log back in (and consequently not have the additional viewing time recorded)? 

Many thanks. 

Hello, I record sessions using Zoom. After recording, I try to create an mp4 file by clicking 'double_click_to_convert', but it keeps stopping at 35%, leaving only an mp4.tmp file. I think the file might be corrupted, but I have no idea why, as it usually works fine. Is there any solution to this?

Hello. I have an account and it's integrating with SquareSpace to create the Zoom meetings. I have the Zoom settings to set up new meetings using without waiting on the lobby and to require a password. When new meetings are created manually, these settings work, but with the integration, meetings are created to "Wait on the lobby" instead. See screenshot. Is there another setting I need to adjust?

My Logitech Brio camera has worked with Zoom for the past few years using green screen with a virtual background. Now when using, my skin tone is blue while using green screen without anything changing with my system. I have uninstalled/reinstalled Zoom, my camera and whatever else. But my skin still shows up blue!

Hi! I was wondering if it is possible to require registration for public attendees of a Zoom meeting while sending a direct link (non-registration) to internal attendees? I have never tried this before, but it would make it a lot easier to do public outreach for our meetings.

Thank you!

The Zoom client for windows has "save chat" feature.  But it only saves the chat as seen at the moment.

But what I find is that I'll maybe remember to save the chat before saying goodbye and closing the session.
Is there way to suggest that Zoom replace "Save chat" with "[x] Save chat at the end of the session"?

I've been trying to download the smart virtual background package that's required to use virtual backgrounds in Zoom but keep getting the error "Download failed. Please try again."

Anyone have any insight as to why this might be the case? Thank you!